The operating system for the service industry.
Unified booking, loyalty, point of sale, marketing and business intelligence, all in one powerful, real-time platform.
173 articles
- 01Help Center
- 02Getting Started
- 03Home
- 04How do I customize my Home page?
- 05Where can I see recent activity and sales?
- 06How do I get help from Tiquo support by phone?
- 07Orders
- 08How do I create an order?
- 09How do I find an order?
- 10How do I create an order or take a payment in person?
- 11How do I refund an order if a customer was unhappy with an item?
- 12How do I split a bill?
- 13How do I open a tab using guest names?
- 14How do I merge two open tabs?
- 15How do I give a customer an invoice?
- 16How do I correct the buyer on an issued invoice?
- 17How do I choose whether voids print in the kitchen?
- 18Order Items
- 19Where can I find the items in an order?
- 20When does an order item change stock levels?
- 21Bookings
- 22How do I find a booking?
- 23How do I view a booking in the calendar?
- 24How do customers book online?
- 25How do I create a booking on behalf of a customer?
- 26How do I cancel a booking?
- 27How do I reschedule a booking?
- 28How do I check in a customer when they arrive?
- 29How do I see a customer's recently checked-out bookings?
- 30How are booking confirmations sent to customers?
- 31Where do I find a sublocation's event calendar?
- 32How do I approve a booking request with a card hold?
- 33How can customers cancel or reschedule in the portal?
- 34Enquiries
- 35How do I create an enquiry?
- 36How do I assign staff to an enquiry?
- 37How do I keep track of where my enquiries are up to?
- 38Can I run separate pipelines for different journeys?
- 39Can I rename and reorder my pipeline stages myself?
- 40Why are some enquiries in Spam?
- 41Can I import enquiries from my old system?
- 42Products
- 43How do I create a product?
- 44Why is a product not available for sale?
- 45Does stock go down automatically when something sells?
- 46How do I know when stock runs low?
- 47How do I keep track of where I have stored the stock in a venue?
- 48Can I share one stock pool across multiple sublocations?
- 49Can selling a glass of wine deplete the right fraction of a bottle?
- 50Can I mark a bottle in stock as belonging to a specific member?
- 51How do I filter products by a custom field?
- 52Analytics
- 53Where do I find analytics?
- 54How do I filter my analytics?
- 55How do I see daily revenue broken down by venue or category?
- 56How do I see how my business is performing?
- 57Content
- 58How do I open and manage a connected site?
- 59How do I add or edit a website entry?
- 60How do I add images, carousels, or videos to an entry?
- 61How do I preview an entry or schedule it to publish later?
- 62Why can’t I manage site content?
- 63Customers
- 64How do I create a customer?
- 65How do I find a customer?
- 66Does Tiquo check customer email addresses and phone numbers?
- 67Why does Tiquo say a customer's contact details look fake?
- 68How do I clean up fake or mistyped contact details?
- 69How do I merge duplicate customers?
- 70How do I look up a customer quickly when they arrive?
- 71How do members get a digital card in Apple Wallet or Google Wallet?
- 72How do I suspend or ban a member?
- 73How do I track a prospect before they become a member?
- 74How do I create a company from a customer's work email?
- 75How do I find out each customer's role at their company?
- 76Is a member's record the same across venues and devices?
- 77Where do I find customer documents, forms, and reusable templates?
- 78What types of forms does Tiquo support?
- 79How do I filter and view specific groups of customers?
- 80Do notes and updates made at one venue show up at another?
- 81How do I handle a right-to-be-forgotten request?
- 82How do I export a customer's data?
- 83How do members invite guests and use Guest Passes?
- 84Integrations
- 85How do I check whether an integration is connected?
- 86What access do I need to connect an integration?
- 87How do I retry or dismiss a failed sync?
- 88How do I connect my Shopify store?
- 89Who emails guests about their Mews stays?
- 90Locations
- 91Where do I find my locations?
- 92How do I open a sublocation?
- 93How do I find a product or service across all my sublocations?
- 94How do I add services or products to an existing sublocation?
- 95How should I structure my business in Tiquo if I run more than one type of venue?
- 96Where do I see and customise my floor plan?
- 97Configure Products
- 98How can I organize products into categories?
- 99How do I control where a product is available?
- 100Configure Services
- 101Where do I configure bookable services?
- 102How can I offer product add-ons with a booking?
- 103How do members book member only services?
- 104How do I set up events with different ticket types?
- 105How do customers get a link to book an event?
- 106How do I offer different booking lengths?
- 107Marketing
- 108How do I send marketing emails?
- 109How do I check email performance?
- 110Where do I find the redemption value of loyalty points?
- 111How do I segment customers for marketing?
- 112Why is my email campaign queued or showing no total?
- 113Mobile Apps
- 114Which modes can I use in the Staff iOS app?
- 115How do I switch locations in the Staff iOS app?
- 116Does Tiquo work across all the devices my team uses?
- 117How do I check changes waiting to sync?
- 118Operations
- 119How do I create a task?
- 120How do I complete a task?
- 121How do I check a signed document's sealed copy?
- 122How do I use Euclid in the dashboard?
- 123How do I report a problem or request a feature?
- 124Payments
- 125Where do I find the payments dashboard?
- 126How do I view payments for a location or sublocation?
- 127How do I get started taking payments?
- 128Can customers settle their bill from their phone?
- 129How do I resolve an interrupted terminal payment?
- 130How do I collect a deposit and then the balance?
- 131Why does an order say a card was taken offline?
- 132How do I set up invoice and credit note numbering?
- 133Settings
- 134How do I find a setting?
- 135How do I access the Subprocessor Policy?
- 136Where do I change settings for one sublocation?
- 137How do I theme customer and staff experiences to match my brand?
- 138Can customers see and manage their own bookings and memberships?
- 139How does a new member sign up?
- 140Can I price differently for members vs non-members?
- 141How do I run a promotion or discount?
- 142How do I create a free membership, for example a lifetime or staff plan?
- 143How do I give members a special rate or discount on certain things?
- 144How do I give members a recurring perk, like a free monthly class?
- 145How do I enforce a minimum membership commitment?
- 146How does membership renewal billing work?
- 147How do I migrate from my current platform?
- 148How do I export invoices and receipts for my accountant?
- 149What if I want to leave Tiquo, do I own my data?
- 150How do I add banners and tiles to the customer portal?
- 151How do I recover a membership payment?
- 152How do I pause a membership?
- 153Cloak Room
- 154Where can I see cloak room tags in use?
- 155Can I order cloak room tags?
- 156Table & Pick Up QR Tags
- 157How do I preview table and pick up tags?
- 158Which sublocations have customer ordering enabled?
- 159How do I find a pickup order placed without signing in?
- 160Shortcuts
- 161How do I open the command menu?
- 162What can I do with the command menu?
- 163Share Codes
- 164How do I open a record on another staff device?
- 165Team
- 166How do I invite a colleague?
- 167How do I review which locations staff can access?
- 168How do I add a new staff member and control what they can access?
- 169How do I stop regular staff from cancelling orders or issuing refunds?
- 170Access Control
- 171How do I assign door access to a customer?
- 172How does membership affect door access?
- 173How do I give members access to specific areas or member-only events?
8 articles
94 articles
- 01Home
- 02Euclid
- 03Orders
- 04Order Items
- 05Bookings
- 06Enquiries
- 07Products
- 08Analytics Overview
- 09Website Analytics
- 10Performance Insights
- 11Predictive Analytics
- 12Activity Logs
- 13Content
- 14Customers
- 15Customer Profiles
- 16Contact Verification
- 17Companies
- 18Company Intelligence
- 19Memberships
- 20Access Passes
- 21Guest Passes
- 22Customer Registration
- 23Loyalty
- 24Discounts
- 25Store Credit
- 26Addresses
- 27Wallet Card Overview
- 28Wallet Card Configuration
- 29Customer Connections
- 30Customer Activity
- 31Customer Analytics
- 32Customer Parameters
- 33Customer Documents
- 34Customer Reviews
- 35Customer Portal
- 36Integrations
- 37Zapier
- 38API
- 39Customer Authentication
- 40Locations & Sublocations
- 41Sublocation Settings
- 42Location Management
- 43Floor Plans
- 44Configure Products Overview
- 45Product Inventory
- 46Configure Services Overview
- 47Service Inventory
- 48Appointment
- 49Restaurant
- 50Bar
- 51Spa & Treatments
- 52Hotel Rooms
- 53Exhibitions & Museums
- 54Meeting Rooms
- 55Cinemas, Concerts, & Theaters
- 56Gym, Classes & PT
- 57Health Club (Spa + Gym)
- 58Events
- 59Sport and Leisure Facilities
- 60Venue Hire
- 61Classes & Tutoring
- 62Marketing
- 63Automations
- 64Lists & Segments
- 65Email Sending and Domains
- 66WhatsApp
- 67SMS
- 68Push Notifications
- 69Mobile Apps Overview
- 70Staff Setup
- 71Mobile App Features
- 72Operations Overview
- 73Tasks
- 74Documents and Forms
- 75Payments Overview
- 76Stripe
- 77Point of Sale
- 78Deposits and outstanding balances
- 79Payout reconciliation
- 80Restaurant and Bar POS
- 81Kitchen display workflow
- 82PDQ Terminals
- 83PDQ Setup & Troubleshooting
- 84Settings
- 85Cloak Room
- 86Table & Pick Up QR Tags
- 87Shortcuts
- 88Share Codes
- 89Powered by Tiquo
- 90Organization Setup
- 91User Management
- 92Notification Settings
- 93Device Management
- 94Digital Access Control & Door Management
23 articles
- 01Devices Overview
- 02Web Application
- 03macOS App
- 04Staff iOS app
- 05Android App
- 06S700 Terminal
- 07S710 Terminal
- 08T600 Terminal
- 09Device Overview
- 10Configuration
- 11S700/S710 Dock
- 12Tiquo iPad Dock
- 13iPad/Tablet Dock Extended Base
- 14USB-C Hub
- 15USB-C 180° Cable
- 16Double USB-C 40W Power Adapter
- 17Epson TM-m30III
- 18T240 Beacon
- 19T800 Receipt Printer
- 20T580 Label Printer
- 21Cash Drawer Small
- 22Cash Drawer Regular
- 23Receipt Printers
71 articles
- 01API Introduction
- 02API Authentication
- 03Admin API
- 04List Customers
- 05Create Customer
- 06Get Customer
- 07Update Customer
- 08Customer Store Credit
- 09Companies
- 10Orders
- 11Bookings
- 12Enquiries
- 13Tasks
- 14Customer API
- 15Get Profile
- 16Update Profile
- 17Payment Methods
- 18List Orders
- 19Get Receipt
- 20List Bookings
- 21Cancel and Reschedule Bookings
- 22Download Booking Ticket
- 23List Memberships
- 24Membership Payments
- 25Guest Flows
- 26Guest Invitations and Passes
- 27Pass Balances
- 28Wallet Links
- 29Companies
- 30Enquiries
- 31Public Marketing Signup
- 32Access Control
- 33Refresh Token
- 34DOM Package Overview
- 35Setup
- 36Customer Authentication
- 37Website Analytics
- 38Customer Data
- 39Enquiries
- 40Orders and Bookings
- 41Custom Guest Invitations
- 42Pass Balances
- 43Marketing signup
- 44Business Policies
- 45Service Catalogs and Locked Booking
- 46Embeds and Memberships
- 47Saved Cards
- 48Wallet Cards
- 49Session Management
- 50Framework Integration
- 51Utilities and Errors
- 52WebView Integration
- 53Dashboard Configuration
- 54Hosted Package Overview
- 55Installation
- 56HTML form bindings
- 57Customer authentication
- 58Customer data
- 59Marketing signup
- 60Enquiries
- 61Orders and bookings
- 62Pass balances
- 63Business policies
- 64Service catalogs and locked booking
- 65Embeds and memberships
- 66Saved cards
- 67Wallet cards
- 68Rendering and empty states
- 69JavaScript API
- 70Consent and security
- 71Customer Authentication
5 articles
302 articles
- 01Integrations Overview
- 02Airtable
- 03Asana
- 04Slack
- 05Google Analytics
- 06Metabase
- 07Mixpanel
- 08Pendo
- 09Segment
- 10Tableau (PAT)
- 11ActiveCampaign
- 12Brevo
- 13Emarsys Core API (WSSE)
- 14Eventbrite
- 15Facebook
- 16Google Ads
- 17HighLevel
- 18Instagram
- 19Klaviyo
- 20Mailchimp
- 21Mailgun
- 22Microsoft Ads
- 23SendGrid
- 24Twitter (v2)
- 25HubSpot
- 26Notion
- 27Acuity Scheduling
- 28Airtable (Personal Access Token)
- 29Basecamp
- 30Cal.com (v2)
- 31Calendly
- 32ClickUp
- 33Coda
- 34Confluence Data Center
- 35Expensify
- 36Google Calendar
- 37Google Sheet
- 38Harvest
- 39Linear
- 40Microsoft Power BI
- 41Microsoft Teams
- 42Mindbody
- 43Monday
- 44OpenAI
- 45Perplexity
- 46Pingboard
- 47Pivotal Tracker
- 48Productboard
- 49Quickbase
- 50ServiceM8
- 51ServiceNow
- 52Teamwork
- 53TickTick
- 54Timely
- 55Todoist
- 56Trafft
- 57Trello
- 58Wrike
- 59fal.ai
- 60xAI
- 61Zendesk
- 62Intercom
- 63Aircall (OAuth)
- 64Dixa
- 65FreshDesk
- 66Freshservice
- 67Front
- 68Plain
- 69RingCentral
- 70Zoho Desk
- 71Braze
- 72Dialpad
- 73Google
- 74Microsoft
- 75Outlook
- 76Podium
- 77Sedna
- 78SharePoint Online
- 79Twilio
- 80WhatsApp Business
- 81Zoho Mail
- 82BambooHR
- 83ADP
- 84Deel
- 85Employment Hero
- 86Gusto
- 87Hibob Service User
- 88Namely
- 89Oracle Fusion Cloud (HCM)
- 90Paychex
- 91Payfit
- 92Paylocity
- 93Personio
- 94Rippling
- 95SAP SuccessFactors
- 96Sage HR
- 97TSheets
- 98UKG Pro
- 99UKG Ready
- 100Workday
- 101Zoho People
- 102QuickBooks
- 103Buildium
- 104Exact Online
- 105FreshBooks
- 106Intuit
- 107NetSuite
- 108Pennylane
- 109Sage
- 110Sage Intacct
- 111Twinfield
- 112Unanet
- 113Wave Accounting
- 114Xero
- 115Zoho Books
- 116Salesforce
- 117Affinity
- 118Attio
- 119Copper
- 120Freshsales
- 121Gainsight CC
- 122Insightly
- 123Kustomer
- 124Medallia
- 125Twenty CRM
- 126ZoomInfo
- 127Apaleo
- 128Mews
- 129Microsoft Business Central
- 130Odoo
- 131SAP Concur
- 132Zuora
- 133Accelo
- 134Coupa Compass
- 135Zoho Invoice
- 136Anrok
- 137Avalara
- 138DocuSign
- 139Dropbox Sign
- 140Pandadoc
- 141SignNow
- 142LinkedIn
- 143Splitwise
- 144TikTok Ads
- 145Jotform
- 146Qualtrics
- 147Refiner
- 148Typeform
- 149Shopify
- 150Cin7 Core
- 151Google Maps
- 152Ringover
- 153Listrak
- 154Rydoo
- 155TalentLMS
- 156Apple Business Manager
- 157Crunchbase
- 158RocketReach
- 159Ocean.io
- 160Freepik
- 161Energy Performance Certificates (Gov.UK)
- 162Justworks
- 163Grist
- 164SAP S/4HANA Cloud
- 1653CX
- 1668x8
- 167Adobe Commerce
- 168Bird
- 169Cloudbeds
- 170Constant Contact
- 171Buffer
- 172Customer.io
- 173Crisp
- 174FreeAgent
- 175Greenhouse
- 176Meta Marketing API
- 177Mollie
- 178nocrm.io
- 179Oomnitza
- 180Digits
- 181Pylon
- 182Sage 200
- 183Shopware
- 184Anvil
- 185Shippo
- 186EasyPost
- 187Altrata
- 188Microsoft People
- 189Microsoft Intune
- 190CloudTalk
- 191Google Forms
- 192Maximizer
- 193Microsoft Planner
- 194Salesmsg
- 195Sellercloud
- 196Tally
- 197Timify
- 198Upsales
- 199CleverReach
- 200Heymarket
- 201Mailjet
- 202Pleo
- 203ProvenExpert
- 204Telegram
- 205Toggl Track
- 206Tenzo
- 207ASSA ABLOY Vingcard Visionline
- 208ASSA ABLOY Vingcard Vostio
- 209ASSA ABLOY TESA Hotel
- 210ASSA ABLOY SMARTair
- 211Salto KS
- 212Salto Space Online
- 213Dormakaba
- 214Omnitec
- 215Hotek
- 216TT Lock
- 217WebLock
- 218ISEO
- 219KleverKey
- 220Aperio
- 221ISONAS
- 222HID
- 223Southco
- 224Third Millennium
- 225STid
- 226Axis Communications
- 227Booking.com
- 228Expedia
- 229Hotels.com
- 230Airbnb
- 231Google Hotels
- 232Tripadvisor
- 233Agoda
- 234Hotelbeds
- 235TravelgateX
- 236Hyperguest
- 237Roibos
- 238Reconline
- 239Travia
- 240OpenGDS.com
- 241MG Bedbank
- 242Didatravel
- 243HotelREZ
- 244HRS
- 245Hotelnetwork
- 246Getaroom
- 247Wink
- 248Bookeasy
- 249VRBO
- 250Inntopia
- 251Hookusbookus
- 252Hipcamp
- 253Spot2nite
- 254Camping Vision
- 255Ministry of Villas
- 256Trip.com
- 257Traveloka
- 258Tiket
- 259MakeMyTrip
- 260Hoterip
- 261Klook
- 262eDreams
- 263Szallas
- 264Emerging Travel Group
- 265Check24
- 266Bed-and-Breakfast.it
- 267World2Meet (W2M)
- 268Ctoutvert / Secureholiday
- 269Despegar
- 270PriceTravel
- 271Roombeast
- 272Mitchell Corp
- 273HRS Australia
- 274Resonline
- 275Hostelworld
- 276Hostelhop
- 277Tablet Michelin
- 278Mr & Mrs Smith
- 279Hopper
- 280Hotel Tonight
- 281Pitchup
- 282Moverii
- 283LocalOTA
- 284Alaric
- 285Booknpay
- 286Cultbooking
- 287GuestTraction
- 288Levart
- 289WeSpeak
- 290Make.com
- 291Zapier
- 292Pricelabs
- 293Pricepoint
- 294Rategenie
- 295Elastic Hotel
- 296Room Price Genie
- 297Turbosuite
- 298Uber Eats
- 299Deliveroo
- 300DoorDash
- 301Bolt Food
- 302Glovo