Restaurant and Bar POS

Restaurant and Bar modes add table service, staged preparation, and kitchen workflows to Tiquo Point of Sale. The same operational model is available on supported Dashboard, Tiquo App, and Tiquo PDQ surfaces.

Choose the POS mode

Open Sublocation Settings > General > Order Creation and choose:

• Standard: the regular order flow.
• Restaurant: product-first ordering with floor plans, tables, covers, seats, order stages, and kitchen routing.
• Bar: the Restaurant feature set, but opening on a fresh order instead of the POS home.

Restaurant and Bar modes can open the floor plan first. Staff can still return to the POS home or full catalogue.

Decide what an order must be associated with

Use Allow Customer & Company Tabs for floating tabs associated with a customer or company rather than a table or booking. An order can be associated with either a table/booking or a customer/company tab, not both.

Turn off Allow Unassociated Orders when staff must select a table, booking, walk-in, customer, or company before sending the order.

Run service from the floor plan

A table's quick actions can open an existing order, choose between several open orders, start a walk-in, create another order, move a tab, or begin settlement. Staff can also assign products to numbered seats.

An open tab can move to a table in another sublocation. The order retains its original sublocation, pricing, and connected payment account while using the destination booking and table as its dining context.

Send rounds and repeat products

Sending an order records the sent round and routes eligible items to their KDS locations. Staff can:

• repeat one item using the current catalogue, variant, modifier, price, and availability rules;
• repeat the most recently sent round;
• change quantities before sending;
• transfer selected products that have already been saved on an open tab.

Transferred products keep their kitchen and sent-round state. Items cannot be transferred from wastage orders or from tabs that already contain a payment.

Use order stages and HOLD/FIRE

Products normally use the stage configured on their category or subcategory. When staff stage selection is enabled, the stage can be changed during ordering. Saved line items can also be moved to another stage using the supported drag or swipe action.

With HOLD/FIRE enabled, Direct Fire always prepares immediately. Other stages can default to HOLD or FIRE and can be overridden on the order. Releasing a held stage updates the kitchen workflow and physical KDS ticket plan.

Send kitchen messages

Open Info on the restaurant order to choose a configured kitchen message preset or enter a free-text message. The selected message is stored with the order and included on the kitchen ticket.

Move tabs and products

Move a complete open tab when the whole order should follow the customer to another table. Transfer selected saved products when only part of a tab should move. Tiquo recalculates both source and destination totals after a product transfer without applying a second inventory deduction. Held lines that were already printed under HOLD keep that record, so the destination's next send does not print them again.

When a move cannot go ahead, the till explains why, for example:

• This tab is no longer open. It may have been paid or closed on another device.
• This tab has a payment. Refund it before moving items.
• That table's booking has ended. Choose another table.
• These items are already on that table's booking.

Reopen the tab or choose another table, depending on the message.

Void products and tabs

Void a saved product when it should no longer be charged, choosing one of the organisation's void reasons from Settings > Reporting. Staff can void part of a line's quantity, and voiding every product voids the whole tab. Products cannot be voided once the tab has a payment. See Voiding products on an open tab.

If the kitchen already has the product, the sublocation's Void tickets setting decides whether a VOID ticket prints at its station. See Void tickets.

Allergen warnings

When the sublocation asks about allergens, the details staff record travel with the order. Kitchen tickets and KDS cards show an allergen warning with those details and the allergens configured on the order's products, including tickets printed when a held course is released. See Allergen warnings.

Settle several orders

When a booking or table has several unpaid orders, staff can choose one order or settle all of them together. A combined card settlement presents one customer payment while retaining each underlying order and its payment allocation.

Where the orders belong to different connected Stripe accounts, Tiquo routes each order's allocated amount to its own account. Receipts remain separate and are produced in sequence.

Related settings

• Sublocation Settings
• Floor Plans
• Orders
• Receipt Printers

Open an order using names

Enable Name-only orders under Sublocation Settings > General > Order Creation to open a tab for a guest without creating a customer profile. In the order's association controls, choose Name Only or Names, depending on the POS view, and enter the names.

Names replace the table, booking, customer, or company association. With two or more names, products can be grouped by person, with a Shared group for items bought together. Assign each new product to the selected person and move existing products between people using the supported item actions. A By course / By person switch appears when both groupings apply.

Duplicate names produce a warning but remain allowed because two guests can share a name. Kitchen tickets retain the names, and supported KDS cards identify who each dish is for. A name-only tab does not create a CRM profile or grant membership benefits.

Merge open tabs

Use Merge on a supported open-tab actions menu. On Tiquo App, swipe the tab card to reveal it. Choose another open tab in the same sublocation and confirm which tab will remain.

Both tabs must be unpaid, non-wastage open tabs without a deposit, store-credit or loyalty redemption, or recorded payment authorisation. Paid, partially paid, and refunded tabs are excluded. The source must contain products that can be moved. A tab containing a booking or membership must be the destination, so those records keep their order association.

Saved prices, VAT, kitchen progress, and sent rounds move with the products. The destination keeps its existing customer or company association. When it has no such association, source associations and guest names can carry across. Tiquo closes the source tab after the merge. This action requires an online connection.