Platform Overview
An overview of the core concepts and capabilities within Tiquo
Organizations, Entities and Sublocations
Tiquo is built around a flexible organization model that supports multiple legal entities, brands, locations, and sublocations. This structure allows complex businesses to operate centrally while keeping financials, access, and operations correctly separated where required.
Services, Products and Inventory
Tiquo supports services and physical or digital products in the same system. Each inventory record has a home sublocation for ownership and configuration, while compatible inventory can be linked to service configurations across multiple sublocations when a physical resource is intentionally shared.
Customers, Memberships and Loyalty
Customer profiles sit at the heart of Tiquo. Orders, bookings, memberships, loyalty, visits, and interactions are automatically connected, enabling personalised experiences and long-term customer relationships across all locations.
Bookings, Orders and Enquiries
Tiquo handles bookings, orders, and enquiries as connected but distinct workflows. This allows businesses to manage everything from table reservations and appointments to walk-ins, enquiries, and future sales from a single platform.
Payments and Settlement
Payments in Tiquo are deeply integrated across bookings, orders, and memberships. Funds can be settled across multiple locations and entities with clear reporting and reconciliation, reducing operational and financial complexity.
Point of Sale and In-Person Flows
Tiquo includes a modern point of sale designed for speed and flexibility. From open tabs and table service to quick payments and in-person check-ins, in-venue workflows are streamlined and fully connected to the wider platform.
Customer Portal and Self-Service
The customer portal allows guests to manage bookings, memberships, payments, and interactions themselves. This reduces staff workload while giving customers more control and a consistent experience across channels.
Staff iOS app and Devices
Tiquo runs across web, mobile, tablet, and PDQ devices. The Staff iOS app supports daily operations such as POS, check-in, and order management, while device-level settings allow teams to tailor behaviour per location or device.
Data, Analytics and AI
Tiquo captures real-time operational data across the entire business. Built-in analytics and AI-powered insights help teams understand performance, optimise operations, and make better decisions at both location and portfolio level.
Integrations and APIs
Tiquo integrates with key third-party tools and provides APIs for custom integrations. This allows businesses to extend the platform, connect existing systems, and build tailored workflows while keeping Tiquo as the core operating system.