Bookings

Bookings represent scheduled reservations for services in Tiquo.

Any time-based service is managed as a booking. A booking records when a service will take place and which resources are allocated to fulfill it.

Bookings are the operational component of the system, managing scheduling, capacity, and resource allocation.

Examples include:

• Massage appointment
• Spa treatment
• Fitness class
• Meeting room reservation
• Workshop session

Bookings can be created by either customers or staff.

How Bookings Work

Bookings are created from services and connected to inventory resources.

The relationship between systems works as follows:

Service → Booking → Order Item → Order

This means:

• The service defines what is being booked
• Inventory provides the required resource
• The booking schedules the reservation
• The order manages the commercial transaction

This separation allows bookings to operate independently from payments.

Booking Information

Each booking contains operational information about the reservation.

Typical booking details include:

• Service name
• Booking date
• Start time
• Duration
• Party size
• Assigned inventory resource
• Associated customer

These details define when and how the service will take place.

Booking Creation

Bookings can be created through several workflows.

Customer Booking

Customers can create bookings through customer booking flows. These flows guide customers through selecting:

• Service
• Date and time
• Party size
• Payment details (if required)

Staff Booking

Staff members can create bookings directly from the platform. Staff booking flows allow bookings to be created from:

• The dashboard
• Mobile devices
• Point-of-sale devices

This allows staff to schedule appointments on behalf of customers.

Booking Lifecycle

A booking represents a time-based service and remains active until the customer checks out.

The lifecycle of a booking typically follows these stages:

Pending → Confirmed → Checked In → Completed → Cancelled

Pending

A booking may begin in a Pending state when confirmation or approval is required.

This can occur in situations such as:

• Manual approval workflows
• Enquiry-based bookings
• Bookings awaiting confirmation

Confirmed

Once a booking is accepted, it moves to Confirmed.

At this stage:

• The booking is scheduled
• The required inventory resources are reserved
• The booking appears in operational schedules and calendars

Checked In

A booking becomes Checked In when the customer arrives or the service begins.

While a booking is checked in:

• The booking is considered active
• Orders and products can be added to the booking
• Staff can manage the service in progress

Completed

When the customer checks out, the booking moves to Completed.

At this stage:

• The service has finished
• The booking is closed
• Items can no longer be added to the associated order

If additional purchases are required after checkout, they must be created as a new order.

Cancelled

A booking may move to Cancelled if it is cancelled before completion.

When a booking is cancelled:

• The booking is closed
• Any reserved inventory resources are released

Active Bookings

A booking is considered active from the moment the customer checks in until they check out.

Examples of active bookings include:

• A customer currently receiving a massage
• A guest currently staying in a hotel room
• A customer currently attending a class or event

Booking Duration

The duration of a booking is determined by the service configuration.

Examples include:

• 60 minute massage
• 90 minute treatment
• Full day rental

The duration determines how long the inventory resource is reserved.

Party Size

Some services allow multiple participants.

Party size defines how many people are included in the booking.

Examples include:

• Spa treatments for two
• Group classes
• Workshops

The service configuration defines the minimum and maximum party size allowed.

Inventory Allocation

When a booking is created, Tiquo assigns an available inventory resource.

Example:

Service: Massage Appointment

Available inventory:

• Treatment Room 1
• Treatment Room 2

If Treatment Room 1 is available at the requested time, it will be assigned to the booking. If it is unavailable, another available resource may be used.

Booking Availability

Availability is determined by a combination of:

• Service scheduling rules
• Inventory availability
• Booking limits

If no inventory resource is available, the booking cannot be scheduled for that time.

Booking Limits

Services can apply booking limits such as:

• Minimum advance booking time
• Maximum advance booking time
• Cancellation deadlines

These rules determine when bookings can be created or modified.

Auto Checkout

Services may enable auto checkout.

When enabled, the system automatically checks customers out after the booking duration ends. Auto checkout only occurs if no additional order items have been added to the booking.

Bookings and Orders

Bookings appear in orders as order items.

Example:

Order:

• Massage Appointment (booking)
• Herbal Tea (product)
• Face Cream (product)

The booking manages the scheduling of the service, while the order manages the commercial transaction.

Booking Cancellation

Bookings can be cancelled according to the cancellation rules configured in the service. Cancelling a booking releases any reserved inventory resources.

Booking Notifications

Services can trigger automated booking notifications.

Examples include:

• Booking confirmation emails
• Appointment reminders
• Cancellation notifications
• Follow-up emails

Notifications help customers stay informed about their bookings.

Summary

Bookings represent scheduled reservations for services.

They manage the operational side of service delivery by controlling:

• Scheduling
• Resource allocation
• Capacity
• Availability

Bookings connect services and inventory with the commercial order system, allowing businesses to manage appointments and transactions within a single platform.