Enquiries

Enquiries Overview

Enquiries in Tiquo represent expressions of interest that have not yet become a booking or an order. They are used when a customer is asking a question, requesting availability, or exploring options before committing.

Enquiries allow teams to capture intent early, manage follow-ups, and convert interest into confirmed bookings or orders in a structured way.

Creating Enquiries

Enquiries can be created in two ways:

Through enquiry forms

Customers can submit enquiries via enquiry forms on your website, customer portal, or branded flows. These enquiries are automatically captured in Tiquo and linked to the relevant location or sublocation.

Manually by staff

Staff can also create enquiries directly in the platform when handling phone calls, emails, or in-person requests. This ensures all potential business is tracked in one place, regardless of how it originated.

Enquiry Statuses

Each enquiry has a status that reflects its current stage, such as:

• New or received
• In progress
• Responded to
• Converted
• Closed or declined

Statuses help teams prioritise follow-ups and clearly see which enquiries still require action.

Enquiry Details

Each enquiry includes a detailed view containing:

• Customer information
• Enquiry message or request
• Related location or sublocation
• Current status and history
• Notes and internal context

This gives staff all the information they need to respond without switching tools or losing context.

Assigning Staff to Enquiries

Enquiries can be assigned to specific team members.

Assigning an enquiry:

• Makes ownership clear
• Prevents duplicate responses
• Ensures accountability and timely follow-up

Assigned staff can update statuses, add notes, and manage the enquiry through to resolution.

Managing Enquiries

Teams can manage enquiries through a dedicated enquiries view, allowing them to:

• Filter and sort by status, location, or assignee
• Track response progress
• Collaborate internally using notes
• Maintain a clear overview of outstanding opportunities

This helps turn enquiry handling into a repeatable, reliable process.

Converting Enquiries

Enquiries can be converted into bookings or orders once details are confirmed.

When converting an enquiry:

• Relevant customer information is retained
• Context and notes are preserved
• The enquiry lifecycle is recorded for reporting

This ensures a smooth transition from interest to confirmed business, without re-entering data or losing history.