PDQ Setup & Troubleshooting
Connect terminals and resolve common payment issues
Connecting an S700 or S710 Terminal
Before a PDQ terminal can be used, it must be registered and connected to your organisation in Tiquo.
Power On
Power on the S700 or S710 device
Open Setup Screen
Open the PDQ or device setup screen
Register Device
Register the device in the Tiquo settings area
Assign to Sublocation
Assign the terminal to the correct organisation and sublocation
Once registered, the terminal becomes available for use with Point of Sale and staff devices. The same connection process applies to both S700 and S710 terminals.
Refunds and Cancellations
Refunds are managed directly through the order in Tiquo.
From an order, staff can:
- Issue full or partial refunds
- Cancel payments where supported
- View refund status and history
Refunds are processed through Stripe and reflected automatically in the order, customer profile, and reporting. The original payment method is used wherever possible.
Handling Failed Payments
If a payment fails, Tiquo clearly indicates the failure on both the POS and the PDQ terminal.
Internet Connection Status
An active internet connection is required for PDQ terminals to process payments.
If the terminal loses connectivity:
- A red banner appears at the top of the screen
- The banner displays the message "No Internet Connection"
- Payments are temporarily disabled until connectivity is restored
For S700 terminals, connection issues usually mean checking Wi-Fi or Ethernet connections at the venue.
For S710 terminals, this may indicate a mobile network issue or temporary signal loss.
Once the connection is restored, the banner disappears and normal operation resumes automatically.