Point of Sale

Point of Sale Overview

The Point of Sale in Tiquo allows staff to create orders, manage tabs, and take payments in person. It is designed to work seamlessly across handheld devices, docked setups, and payment terminals, while staying fully in sync with orders, customers, and payments across the platform.

The POS experience is consistent across devices, ensuring staff can move between setups without retraining.

Taking Payments via POS

Tiquo supports in-person payments using:

• S700 POS terminals
• Tap to Pay on iPhone

Both methods are fully integrated with orders and Stripe, allowing staff to take payments directly from an active order without switching systems.

Payments taken via POS:

• Are instantly reflected in the order
• Respect sublocation and legal entity configuration
• Support receipts, refunds, and reporting automatically

POS and Orders

All POS activity is built around orders.

From the POS, staff can:

• Create new orders
• Add products and bookings to an order
• Open and manage tabs
• Associate customers with orders
• Take full or partial payments
• Close or settle orders
• Split payment by item, equal shares, custom amount, or percentage

Staff selection by PIN

In Sublocation Settings, turn on staff selection and then Require PIN to identify the staff member responsible for a POS action. Instead of choosing a name, the member enters their personal four-digit PIN. Tiquo looks up the one organization member assigned to it.

Staff set their own PIN under Settings > Account > General. Administrators can manage the whole team's PINs from the same area. If a PIN is not accepted, check that it is still assigned and that no new PIN was saved for that member.

The sublocation can require the PIN again after 15 or 30 seconds, or after 1, 2, 3, 4, 5, 10, or 30 minutes of inactivity. Choose Never to keep the selected operator active. Require PIN after every order clears the operator whenever an order workflow finishes.

Orders created via POS behave exactly the same as orders created elsewhere in the platform, ensuring consistency across reporting and analytics.

Receipts and Sharing

After payment, receipts can be shared in multiple ways depending on the device setup.

Supported options include:

• Sending the receipt via email
• Printing using a connected receipt printer
• Downloading the receipt
• Sending it to a configured cloud printer

This allows teams to adapt to different service styles and customer preferences.

POS Modes and Layouts

The POS supports different modes depending on how the setup is configured.

Standard Mode

Standard mode uses the regular order flow and is appropriate for retail, reception, and other workflows that do not need table service or kitchen courses.

Restaurant Mode

Restaurant mode uses product-first ordering with floor plans, tables, covers, seats, order stages, HOLD/FIRE controls, kitchen messages, open tabs, and kitchen routing. It is available on supported Dashboard, Tiquo App, and Tiquo PDQ surfaces.

Bar Mode

Bar mode provides the same table, tab, stage, and kitchen controls as Restaurant mode, but opens on a fresh order instead of the POS home. Staff can still return to the POS home when needed.

Till Display Mode

Till Display mode allows the payment terminal to act as a customer-facing display.

In this setup:

• The terminal mirrors the order basket from a connected iPhone or iPad
• Customers can see items and totals clearly
• The terminal prompts the customer directly for payment
• This mode is typically used in a docked setup with an iPad or iPhone nearby

This creates a clear and transparent checkout experience while keeping staff control on the main device.

The T600 is a dedicated dock-only Till Display. It does not expose the standard POS or application tabs.

Split Payments

From Proceed to Payment, choose Split payment and divide the balance by item, equal shares, custom amounts, or percentage. Tiquo rounds each percentage payment to the order currency and assigns the exact remaining balance to the final payment so the order settles in full.