Staff Setup

Download & Installation

The Tiquo mobile app is available for iOS and Android devices.

Staff members can download the app directly from the relevant app store and sign in using their existing Tiquo account. No additional setup is required on the device once access has been granted in the organisation.

The same account can be used across multiple devices, subject to security and session policies configured by the organisation.

Login & Account Access

Staff log in using the same credentials they use for the Tiquo web app.

Supported authentication methods include:

• Email and password
• Social sign-in with Google, Microsoft, or Apple
• Enterprise SSO where enabled

After logging in, staff will automatically see the locations and sublocations they have permission to access. If a user has access to multiple locations or sublocations, they can switch between them directly within the app.

If access is missing or restricted, this is controlled by organisation settings rather than the mobile app itself.

Permissions & Roles

All permissions in the mobile app are governed by the user's assigned role and access settings in Tiquo.

Roles determine:

• Which features are visible (POS, check-in, analytics, bookings, etc)
• Which locations and sublocations can be accessed
• Whether the user can take payments, manage orders, or view sensitive data

Permission changes take effect immediately and apply consistently across the web app, mobile apps, and connected devices.

This ensures staff only see and can act on what is relevant to their role, while allowing organisations to scale teams safely and securely.