How do I get help from Tiquo support by phone?
Call Tiquo support and let the support agent look up your account while you talk.
Open Get Help in the sidebar and select Phone support. Tiquo's AI support agent can look up your account while you're on the call. It can read information but can't change anything.
Call the number shown
Under 1. Call us, Phone support shows the support number for your organisation's country. If you're calling from somewhere else, choose a number from Calling from another country? when more than one is listed. If no number is shown, phone support isn't available in your country yet.
Read out your code
When the agent asks, read the six-digit code under 2. When asked, read this code. A new code replaces it every minute.
Allow access
Tiquo asks Allow the support agent to view your account? Select Allow only if you have just read your code to Tiquo support on the phone. Otherwise select Deny.
After you allow it, the agent has read-only access for 10 minutes. It sees only what you can see in Tiquo: the same permissions and the same locations as your own account. The session can't be extended; if you need more time, read the agent a new code.
Keep working during the call
You can close the Phone support window and move around Tiquo while you talk. A pill at the top of the screen (at the bottom on phones) shows the request and the session:
- While the agent is waiting, the pill reads Support agent wants to view your account, with Allow and Deny.
- While the agent is connected, it reads Support agent connected with the time left. Select the pill to reopen Phone support, or select the × to end access.
Check and end access
While a session is active, Phone support lists What the agent has looked at, with the time of each lookup. A lookup your permissions don't cover is marked blocked. Select End access now to stop the session before the 10 minutes are up.
Allowing, denying, and ending access are recorded in Recent Activity.
Who can use phone support
The Phone support option needs the Use phone support permission. It is on by default for the Admin, Manager, and Finance / Billing roles, and off for Team and for custom roles. An admin can change it in Settings > General > Manage Organization > Roles & Permissions. See Roles & permissions.