How do I report a problem or request a feature?
Send a submission from Get Help and follow its progress.
Open Get Help in the dashboard and choose the relevant support or feedback option. Describe what happened, which page or device you were using, and what you expected. Include the order or booking reference when it helps identify the problem.
You can return to your own submissions to check their progress. Organisation admins can also review submissions from other staff in the organisation. A feature request records your suggestion; it does not promise a delivery date.
To talk to Tiquo support by phone, see How do I get help from Tiquo support by phone?.
For an unresolved terminal payment, first check the payment recovery steps so the report includes the payment's current state.