User Management
Manage team members, roles, permissions, and authentication
Members
The Members section shows all users who currently have access to the organisation.
For each member, you can view:
| Field | Description |
|---|---|
| Name and email | User identity |
| Assigned role | Permissions level |
| Sublocation access | Which locations they can access |
| Account status | Active, pending, or disabled |
From here, administrators can manage access, update roles, and remove users if needed.
Invite Collaborators
You can invite new users to the organisation by email.
Define Role
Select the role for the new team member
Set Sublocation Access
Choose which sublocations they can access
Send Invitation
The user receives an email with instructions to create an account or sign in
Once accepted, invited users immediately gain access based on the assigned permissions.
Request Access
If Verified Domains are configured, users with an email address on a verified domain can request access to the organisation automatically.
When a user requests access:
- Administrators are notified
- The request can be approved or rejected
- Approved users are added with the assigned default role or a role chosen by an admin
This simplifies onboarding for larger teams and reduces manual access management.
Roles & Permissions
Roles define what users can see and do within Tiquo.
Each role controls permissions such as:
- Viewing or managing orders, bookings, and enquiries
- Accessing CRM data
- Managing payments and refunds
- Editing configuration and settings
Roles are assigned at the user level and apply across the organisation unless restricted by sublocation access.
Sublocation Access
Access to data and functionality can be restricted by sublocation.
For each user, you can:
- Grant access to all sublocations
- Limit access to specific sublocations only
This ensures staff only see the locations, orders, bookings, and customers relevant to their role.
Authentication Methods
Tiquo supports multiple authentication methods to balance ease of access and security.
Supported authentication methods include:
- Email and password
- Social sign-in using Google, Microsoft, or Apple
For organisations with more advanced requirements, Enterprise SSO is also supported, including:
- SAML
- OIDC
- Enterprise identity providers (EASIE-compatible)
If you require Enterprise SSO, please contact the Tiquo team to enable and configure this for your organisation.