Order Items

Order Items represent the individual items contained within an order.

Each order item corresponds to something a customer has purchased. Order items can represent either retail products or time-based service bookings.

Order items allow Tiquo to track both the operational and financial details of each purchased item within a transaction.

Types of Order Items

Order items can represent two types of items:

Products

Products represent retail or physical items sold by a business.

Examples include:

• Drinks
• Food
• Merchandise
• Retail goods
• Equipment rentals

Products can be added directly to an order. Products are non-time-based items and do not create bookings.

Bookings

Bookings represent scheduled services. Any time-based service in Tiquo is managed as a booking.

When a service is scheduled, the booking appears inside the order as an order item.

Examples include:

• Massage appointment
• Meeting room booking
• Fitness class
• Workshop session

The booking contains the operational scheduling details, while the order item represents the commercial record of the purchase.

Order Item Information

Each order item contains key information about the purchased item.

Typical order item data includes:

• Item name
• Item type (product or booking)
• Quantity
• Unit price
• Subtotal
• VAT rate

This information determines the final price of the order.

Quantities

Products can have quantities greater than one.

Example: Order item Lemonade — Quantity: 3

Bookings typically represent scheduled services and therefore appear as a single item.

Pricing

Pricing for each order item is calculated individually.

Each item contains:

• A unit price
• An applied VAT rate
• A calculated subtotal

The order total is calculated by summing the values of all order items.

VAT

VAT can be applied per order item.

The configured VAT rate for the item determines the tax amount included in the order.

Example: Item price: £20 — VAT rate: 20%

The system calculates the VAT portion automatically.

Fulfillment

Order items track fulfillment separately from payment.

Fulfillment represents whether the item has been delivered or completed.

Examples include:

• Food delivered to a table
• A product handed to the customer
• A service appointment completed

When an item is delivered or completed, the fulfillment is confirmed.

Inventory Behavior

Inventory interacts directly with order items.

Stock Reservation

When a product is added to an order:

• Available stock decreases immediately

This reserves stock and prevents overselling when multiple customers are ordering simultaneously.

Stock Confirmation

When the item is delivered:

• The stock deduction becomes confirmed

If the item is removed from the order, canceled, or not delivered, the reserved stock is returned to available inventory.

This ensures inventory remains accurate even when orders change during service.

Order Items and Bookings

Bookings appear in orders as order items.

The relationship works as follows:

Service → Booking → Order Item → Order

The booking manages the operational schedule and resource allocation, while the order item represents the commercial transaction.

Example:

Order:

• Massage Appointment (booking)
• Herbal Tea (product)
• Face Cream (product)

This allows businesses to combine services and retail purchases within a single transaction.

Order Item Lifecycle

Order items typically move through the following operational lifecycle:

Item added to order → Item prepared or scheduled → Item delivered or completed

When all order items in an order have been fulfilled, the order is considered operationally complete.

Order Items and Reporting

Order items contribute to platform analytics.

Summary

Order items represent the individual purchases contained within an order.

They allow Tiquo to manage both products and bookings within a single transaction while maintaining accurate pricing, inventory tracking, and reporting.

Order items form the link between operational systems such as bookings and the commercial transactions recorded by orders.