Products

Products represent items that can be sold through orders in Tiquo.

Products are non-time-based items that customers purchase either independently or alongside services and bookings.

Examples include:

• Drinks
• Food
• Merchandise
• Retail goods

Products appear inside orders as order items and contribute to the total value of a transaction.

Navigating to Products

Products are configured per sublocation. To open a product catalog:

1. From the main sidebar, select Locations.
2. Choose a sublocation card whose products you want to manage.
3. Click on Configure Products within that sublocation.

The Products page

The Products page for a sublocation is organised by product category. Each category appears as its own section (for example, Skincare Products, Wellness Products) with:

• A category title and short description
• A product count
• Product cards laid out in a grid, each showing name, SKU, price, stock status, and product status (Active, Inactive, Draft, Archived)
• A + Add Product tile at the end of each category for adding new products directly into that category
• A three-dot menu for category-level actions

Page-level controls

• Search products: free-text search across the catalog
• All Statuses: filter by product status
• View toggle: grid or list view
• Add Category: create a new product category, in the top-right

Product Scope

Products are configured at the sublocation level.

Each sublocation maintains its own product catalog, allowing different operational areas of a business to manage their products independently.

Example:

Location: Wellness Centre

Sublocations:

• Reception
• Spa
• Café
• Shop

Each sublocation can maintain its own product catalog.

Creating a new product

Products are created from the Products section within a sublocation. Clicking + Add Product (inside a category) opens the New Product modal, which lands on the Information tab. The core fields to fill in here are:

• Product Name
• Descriptions: a short blurb (shown in compact places like POS tiles and menu rows) and a long description (shown on detail views).
• Category: the category the product belongs to.
• Pricing: Price (base selling price), Compare-at price (optional, the original or "was" price, for strikethrough-style promotions), Cost price (optional, used for margin tracking and reporting, not shown to customers), and VAT rate.
• Barcode: optional; for scanning at POS or stock management.
• Physical properties: weight and similar fields, used for shipping, integrations, and reporting. Useful for venues that ship retail goods.

Fill in these core fields and press Create Product to save. Once saved, the product appears under its category on the Products page and can be added to orders.

Tabs down the left side of the modal let you go deeper beyond the core fields:

• Information: core fields above, plus an Advanced accordion further down the tab for food and compliance metadata (see below).
• Images: product imagery.
• Inventory: stock tracking and related controls (see below).
• Variants: size, colour, or other variant options for the same base product.
• KDS Locations: Kitchen Display System routing (bar, kitchen, prep station, etc.).

The Images tab

Upload one or more product images. The first image is treated as the featured image and appears in product grids, POS tiles, and customer-facing booking or menu surfaces. Additional images can be added, dragged to reorder, or removed at any time. Particularly useful for hospitality, retail, and self-service environments where staff or customers choose from a visual menu.

The Advanced accordion

Scroll to the bottom of the Information tab and expand the Advanced accordion to reveal extra information needed for food, beverage, and regulated products. It is optional and most useful for venues that need to display compliance or nutritional information on menus and receipts.

Typical fields include:

• Allergens: flag common allergens (e.g., gluten, nuts, dairy) so front-of-house and customers see them.
• Ingredients: list ingredients for menu transparency and allergen checks.
• Nutritional information: calories, fat, carbohydrates, protein, and similar figures for customer-facing displays.
• Alcohol: alcohol content (ABV) for licensing, pricing bands, and age-restricted sales.
• Nutriscore: the customer-facing Nutriscore label (A to E).

Fill in what applies per product so customer menus, receipts, and compliance reports display the correct information.

The Inventory tab

The Inventory tab controls how stock is tracked for the product. Each toggle expands to reveal its own controls:

• Track Inventory: turn stock tracking on or off. When off, orders can be placed regardless of stock level.
• Allow Backorders: when on, sales can continue even after stock reaches zero. Stock levels may temporarily go negative. Useful when waiting for a re-stock but you don't want to block sales.
• Stock Level: current on-hand quantity.
• Low Stock Threshold: triggers a low-stock warning when the on-hand quantity falls to this number.
• Stock Groups: organise inventory into prioritised groups. When on, stock is allocated from the highest-priority group first; drag to reorder. Useful when the same product is stocked in multiple batches (different delivery dates, vintages, or lots).
• Stock Locations: record where stock is physically stored (warehouse, shelf, back-of-house, etc.).
• Stock Ownership: track who owns each stock entry or group. Helpful when multiple tenants, consignees, or suppliers share the same catalog.
• Sell-by Date: set expiry or sell-by dates for stock or individual stock groups. Important for perishable items.
• Availability: set whether inventory is available for sale or marked as not for sale. Useful for temporarily withdrawing a product from the menu or floor without deleting or archiving it.
• Recipes: define which other products' inventory gets deducted when this product is sold. Each ingredient specifies a quantity to deduct per sale. Handy for composite items: a cocktail deducting its spirits, a dish deducting its ingredients, a bundle deducting its components.

Product Categories

Products must be assigned to a product category.

Categories help organize the product catalog and make products easier to locate when creating orders.

Examples include:

• Drinks
• Snacks
• Merchandise
• Retail

Categories are managed within the product catalog for the sublocation.

Creating a category

Clicking + Add Category in the top-right of the Products page opens the New Category modal. Give the category a name and an optional description, then save. The new category appears as its own section on the Products page, ready for products to be added to it.

Product Status

Each product has a status that determines whether it is available for sale.

Deleting Products

Products can be permanently deleted. Deleting a product removes it completely from the system and cannot be undone.

Because of this, archiving is often used instead of deleting when a product may be needed again later.

Pricing

Each product has a defined price.

The price represents the base amount charged when the product is added to an order. Product pricing contributes directly to the total value of an order.

VAT

Products can have a VAT rate applied.

The configured VAT rate determines how tax is calculated for the product.

Example: Product price: £10, VAT rate: 20%

The system automatically calculates the VAT portion when the product is added to an order.

Inventory Tracking

Inventory tracking can be enabled for products. When enabled, the system tracks available stock levels.

Stock Reservation

When a product is added to an order:

• Available stock decreases immediately

This reserves stock and prevents overselling.

Stock Confirmation

When the product is delivered:

• The stock deduction becomes confirmed

If the product is removed from the order, canceled, or not delivered, the reserved stock is returned to available inventory.

This allows orders to change during service while keeping stock levels accurate.

Backorders

Backorders can be enabled for products.

When backorders are enabled:

• Products can still be sold when stock reaches zero
• Inventory levels may temporarily become negative

This allows businesses to continue selling items while waiting for new stock.

Barcode Support

Products can be linked to barcodes.

Supported barcode standards include:

• UPC
• EAN
• ISBN
• Other standard barcode formats

Barcode scanning allows products to be quickly identified and added to orders. Barcodes can also be used to automatically populate product information where available.

Product Duplication

Products can be duplicated to speed up product creation. Duplicating a product copies its configuration so it can be reused for similar items.

Duplicated products maintain independent inventory records.

Product Import and Export

Product catalogs can be imported and exported using CSV files.

This allows businesses to:

• Upload large product catalogs
• Migrate products from other systems
• Update multiple products at once

Kitchen Display System (KDS)

Products can be connected to a Kitchen Display System (KDS).

KDS routing determines where orders for a product are sent for preparation.

Examples include:

• Kitchen displays
• Bar preparation screens
• Service stations

KDS routing is configured per product. If no KDS location is configured, the product is considered immediately delivered when added to an order.

Products in Orders

When a product is added to an order, it becomes an order item.

Order items track:

• Product name
• Quantity
• Price
• VAT
• Fulfillment status

Products can be sold independently or alongside bookings.

Example:

Order:

• Massage Appointment (booking)
• Herbal Tea (product)
• Face Cream (product)

Products and Bookings

Products can be sold alongside bookings.

For example, a customer books a massage and purchases additional items before or after their treatment.

The order may contain:

• Massage Appointment (booking)
• Herbal Tea (product)
• Face Cream (product)

This allows businesses to combine services and retail sales within a single transaction.

Summary

Products represent non-time-based items that can be sold through orders in Tiquo.

They allow businesses to manage product catalogs, pricing, inventory, and preparation routing within the platform.

Products appear inside orders as order items and can be sold independently or alongside service bookings.