FAQsAnswers to the most common questions about setting up and running Tiquo.Copy MarkdownOpenSetting up How should I structure my business in Tiquo if I run more than one type of venue?How do I get started taking payments?How do I theme customer and staff experiences to match my brand?Does Tiquo work across all the devices my team uses?How do I add a new staff member and control what they can access? Bookings How do customers book online?How do I create a booking on behalf of a customer?How do I cancel a booking?How do I check in a customer when they arrive?How do I look up a customer quickly when they arrive?How do I see a customer's past bookings?How are booking confirmations sent to customers? Day-to-day at the venue How do I create an order or take a payment in person?How do I refund an order if a customer was unhappy with an item?How do I split the bill by item or by percentage?How do I stop regular staff from cancelling orders or issuing refunds?How do I see daily revenue broken down by venue or category?Where do I see and customise my floor plan? Customer self-service Can customers see and manage their own bookings and memberships?Can customers settle their bill from their phone? Members, pricing, and promotions How does a new member sign up?How do members get a digital card in Apple Wallet or Google Wallet?Can I price differently for members vs non-members?How do I run a promotion or discount?How do I create a free membership, for example a lifetime or staff plan?How do I give members access to specific areas or member-only events?How do members book member only services?How do I give members a special rate or discount on certain things?How do I give members a recurring perk, like a free monthly class?How do I run a refer-a-friend reward?How do I enforce a minimum membership commitment?How do I suspend or ban a member? Operations How do I keep track of where my enquiries are up to?How do I track a prospect before they become a member?Can I run separate pipelines for different journeys?Can I rename and reorder my pipeline stages myself?How does membership renewal billing work?Is a member's record the same across venues and devices? Services and events How do I set up events with different ticket types?How do customers get a link to book an event?Where do I see all my events in a calendar? Inventory Does stock go down automatically when something sells?How do I know when stock runs low?How do I keep track of where I have stored the stock in a venue?Can I share one stock pool across multiple sublocations?Can selling a glass of wine deplete the right fraction of a bottle?Can I mark a bottle in stock as belonging to a specific member? Customers and marketing How do I segment customers for marketing?How do I get a customer to sign a contract or fill out a form?How do I filter and view specific groups of customers? Reporting How do I see how my business is performing? Data How do I migrate from my current platform?What if I want to leave Tiquo, do I own my data?Do notes and updates made at one venue show up at another?How do I handle a right-to-be-forgotten request?Can I export everything for a single customer?Supported RegionsCountries where Tiquo is currently available and the upcoming regional rollout roadmap
