Payment Processing Configuration
Setting up payment processing with Tiquo ensures seamless transactions across all platform components, from online bookings to in-person sales.Stripe Integration
Account Connection
- Stripe Account: Connect your existing Stripe account or create a new one
- Verification Process: Complete Stripe’s business verification requirements
- Payment Methods: Configure accepted card types and digital wallets
- Currency Settings: Set your local currency and international payment handling
Processing Configuration
- Transaction Fees: Understand Stripe’s processing fees and your settings
- Settlement Schedule: Configure when funds are deposited to your bank account
- Dispute Handling: Set up automatic dispute response and management
- Compliance Settings: Ensure PCI compliance and security standards
PDQ Hardware Setup
Stripe S700 Configuration
- Hardware Ordering: Order Stripe S700 devices with Tiquo firmware pre-installed
- Network Configuration: Connect devices to your business Wi-Fi or ethernet
- Account Pairing: Link each device to your Tiquo business account
- Location Assignment: Assign devices to specific business locations or stations
Device Management
- Firmware Updates: Automatic updates for security and features
- Hardware Monitoring: Real-time device status and health monitoring
- Backup Devices: Configure backup devices for business continuity
- Maintenance Scheduling: Regular maintenance and cleaning procedures
Payment Method Configuration
Card Payments
- Chip Cards: EMV chip card processing with PIN support
- Contactless: Tap-to-pay functionality for cards and mobile devices
- Magnetic Stripe: Legacy swipe card support where needed
- International Cards: Accept international cards with currency conversion
Digital Wallets
- Apple Pay: Native Apple Pay support for iOS devices
- Google Pay: Google Pay integration for Android users
- Samsung Pay: Samsung Pay support for Samsung device users
- Other Wallets: Support for other popular digital wallet services
Alternative Payment Methods
- Cash Handling: Record and manage cash transactions
- Gift Cards: Issue and redeem digital and physical gift cards
- Store Credit: Customer credit and prepayment management
- Split Payments: Allow customers to split payments across multiple methods
Transaction Management
Booking Integration
- Automatic Linking: Payments automatically linked to customer bookings
- Partial Payments: Handle deposits and final payments separately
- Package Payments: Process payments for service packages and memberships
- Recurring Payments: Automatic billing for subscriptions and memberships
Receipt & Documentation
- Digital Receipts: Email receipts with booking confirmations
- Printed Receipts: Customized printed receipts with business branding
- Transaction Records: Complete transaction history and audit trail
- Tax Documentation: Automatic tax calculation and reporting
Financial Settings
Revenue Management
- Revenue Recognition: Configure when revenue is recognized for accounting
- Service Revenue: Track revenue by service type and staff member
- Product Revenue: Separate tracking for product sales and services
- Commission Tracking: Calculate and track staff commissions automatically
Tax Configuration
- Local Tax Rates: Set up local sales tax and service tax rates
- Tax Exemptions: Configure tax-exempt customer categories
- International Tax: Handle tax for international customers
- Tax Reporting: Automatic tax report generation for compliance
Refund & Dispute Management
Refund Policies
- Automatic Refunds: Configure automatic refunds for specific scenarios
- Partial Refunds: Handle partial refunds for service modifications
- Processing Time: Set expectations for refund processing timeframes
- Refund Methods: Configure refund processing to original payment methods
Dispute Resolution
- Chargeback Management: Automatic dispute response and documentation
- Evidence Collection: Systematic collection of transaction evidence
- Communication Protocols: Customer communication during dispute process
- Resolution Tracking: Monitor dispute resolution rates and outcomes
Security & Compliance
PCI Compliance
- Security Standards: Ensure PCI DSS compliance for card processing
- Data Protection: Secure handling and storage of payment information
- Network Security: Secure communication between devices and servers
- Regular Audits: Compliance monitoring and security audits
Fraud Prevention
- Transaction Monitoring: Real-time fraud detection and prevention
- Risk Assessment: Automatic risk scoring for transactions
- Velocity Checking: Monitor for unusual transaction patterns
- Customer Verification: Additional verification for high-risk transactions
Reporting & Analytics
Financial Reporting
- Daily Sales Reports: End-of-day transaction summaries
- Payment Method Analysis: Understanding customer payment preferences
- Revenue Trends: Historical revenue analysis and forecasting
- Fee Analysis: Processing fee tracking and optimization
Reconciliation
- Bank Reconciliation: Automatic matching with bank deposits
- Transaction Matching: Link payments to specific bookings and services
- Discrepancy Resolution: Identify and resolve payment discrepancies
- Audit Trail: Complete transaction history for accounting purposes
Testing & Validation
Payment Testing
- Test Mode: Safe environment for testing payment configurations
- Transaction Testing: Process test payments to verify functionality
- Integration Testing: Verify integration with booking and customer systems
- Error Handling: Test error scenarios and recovery procedures
Go-Live Preparation
- Live Mode Activation: Switch from test to live payment processing
- Staff Training: Train staff on payment processing procedures
- Backup Procedures: Ensure backup payment methods are available
- Monitoring Setup: Configure alerts for payment processing issues