Comprehensive Business Analytics
Tiquo provides real-time analytics and business intelligence across all aspects of your service business, helping you make data-driven decisions to optimize performance and growth.Real-time Dashboard
Live Metrics
- Current Activity: See real-time bookings, sales, and customer interactions
- Today’s Performance: Revenue, bookings, and key metrics for the current day
- Staff Activity: Monitor staff performance and current workload
- System Health: Platform status and integration connectivity
Key Performance Indicators
- Revenue Tracking: Real-time and cumulative revenue monitoring
- Booking Conversion: Track booking rates and conversion funnel
- Customer Satisfaction: Aggregate feedback scores and trends
- Operational Efficiency: Staff utilization and resource optimization metrics
Customer Analytics
Customer Behavior
- Visit Frequency: How often customers return to your business
- Spending Patterns: Average transaction values and service preferences
- Seasonal Trends: Customer behavior changes throughout the year
- Loyalty Engagement: Participation in loyalty programs and rewards
Segmentation Analysis
- Customer Segments: Automatic segmentation based on behavior and value
- Lifetime Value: Predict and track customer lifetime value
- Churn Risk: Identify customers at risk of leaving
- Growth Opportunities: Identify upselling and cross-selling opportunities
Operational Analytics
Booking Performance
- Utilization Rates: Track how efficiently you’re using available time slots
- No-show Analysis: Monitor and reduce appointment no-shows
- Popular Services: Identify your most and least popular offerings
- Peak Times: Understand demand patterns throughout the day and week
Staff Performance
- Individual Metrics: Track each staff member’s performance and productivity
- Service Quality: Customer feedback and ratings for staff members
- Efficiency Tracking: How quickly staff complete services and tasks
- Revenue Attribution: Revenue generated by each team member
Financial Analytics
Revenue Analysis
- Revenue Streams: Break down income by service type, product sales, and add-ons
- Profit Margins: Understand profitability by service and product
- Payment Methods: Analysis of customer payment preferences
- Refund Tracking: Monitor refunds and their impact on revenue
Financial Forecasting
- Revenue Projections: Predict future revenue based on historical data
- Seasonal Planning: Prepare for seasonal fluctuations in business
- Growth Modeling: Model the impact of business changes and expansions
- Budget Planning: Use data to create accurate business budgets
Marketing Analytics
Campaign Performance
- Loyalty Program ROI: Measure the effectiveness of your loyalty initiatives
- Promotion Impact: Track the success of discounts and special offers
- Referral Tracking: Monitor customer referral program performance
- Marketing Attribution: Understand which marketing efforts drive bookings
Customer Acquisition
- Acquisition Channels: Identify your most effective customer acquisition sources
- Conversion Rates: Track how well you convert prospects to customers
- Customer Onboarding: Monitor new customer integration and retention
- Market Penetration: Understand your position in the local market
Custom Reporting
Report Builder
- Custom Dashboards: Create personalized dashboards for different roles
- Scheduled Reports: Automatically generated reports delivered via email
- Data Export: Export data to Excel, CSV, or integrate with external tools
- Visual Analytics: Charts, graphs, and visual representations of your data
Compliance Reporting
- Tax Reporting: Automated tax calculation and reporting for compliance
- Financial Statements: Generate P&L statements and financial summaries
- Audit Trails: Complete transaction and modification histories
- Regulatory Compliance: Meet industry-specific reporting requirements
Data Integration
Platform Integration
- Unified Data: Analytics across web, mobile, and PDQ platforms
- Real-time Sync: Data updates instantly across all systems
- Historical Analysis: Access to complete historical data for trend analysis
- Cross-platform Insights: Understand customer behavior across all touchpoints
External Integration
- Accounting Software: Sync financial data with QuickBooks, Xero, and others
- Marketing Tools: Connect with email marketing and CRM systems
- Business Intelligence: Export data to advanced analytics platforms
- API Access: Custom integrations for specialized reporting needs
Actionable Insights
Automated Recommendations
- Optimization Suggestions: AI-powered recommendations for business improvement
- Pricing Optimization: Suggest optimal pricing based on demand and competition
- Staff Scheduling: Recommend optimal staffing levels for different periods
- Inventory Management: Suggest reorder points and stock level optimization
Alert System
- Performance Alerts: Notifications when metrics fall below thresholds
- Opportunity Alerts: Notifications about potential upselling opportunities
- Issue Detection: Early warning system for potential operational problems
- Goal Tracking: Progress notifications toward business objectives