Analytics Overview
Tiquo provides comprehensive analytics to help you understand your business performance, customer behavior, and growth opportunities.Key Capabilities
Real-time Data
Metrics update instantly as transactions occur
Custom Dashboards
Build dashboards tailored to your needs
Customer Insights
Deep understanding of customer behavior
Automated Reports
Scheduled report delivery
Analytics Modules
Business Performance
Track overall business health:- Revenue and growth
- Order volume
- Average transaction
- Conversion rates
Customer Analytics
Understand your customers:- Acquisition and retention
- Lifetime value
- Behavior patterns
- Segmentation
Operational Metrics
Measure efficiency:- Staff utilization
- Service popularity
- Resource usage
- Peak times
Financial Reports
Monitor finances:- Revenue breakdown
- Payment methods
- Refunds and adjustments
- Tax reporting
Complete Analytics Guide
Full analytics documentation
Key Metrics
Revenue Metrics
| Metric | Description |
|---|---|
| Gross Revenue | Total before discounts |
| Net Revenue | After discounts and refunds |
| Revenue Growth | Period-over-period change |
| Revenue per Customer | Average customer spend |
Customer Metrics
| Metric | Description |
|---|---|
| New Customers | First-time customers |
| Returning Rate | % that come back |
| Customer Lifetime Value | Predicted total value |
| Churn Rate | Lost customers |
Operational Metrics
| Metric | Description |
|---|---|
| Utilization Rate | % of capacity booked |
| Average Booking Value | Revenue per booking |
| No-show Rate | Missed appointments |
| Conversion Rate | Enquiry to booking |
Dashboards
Pre-built Dashboards
Start with ready-made views:- Executive overview
- Daily operations
- Customer insights
- Staff performance
Custom Dashboards
Build your own:- Create new dashboard
- Add widgets
- Configure each widget
- Arrange layout
- Share with team
Dashboard Guide
Building custom dashboards
Reporting
Standard Reports
| Report | Frequency |
|---|---|
| Daily Summary | Daily |
| Weekly Performance | Weekly |
| Monthly Recap | Monthly |
| Quarterly Review | Quarterly |
Custom Reports
Create reports for specific needs:- Choose metrics
- Add filters
- Select visualization
- Schedule delivery
Report Delivery
Automate report distribution:- Email to recipients
- PDF or Excel format
- Daily/weekly/monthly
Customer Analytics
Cohort Analysis
Track customer groups:- Retention over time
- Revenue by cohort
- Behavior patterns
CLV Tracking
Customer Lifetime Value analytics:- CLV distribution
- CLV by segment
- CLV trends
Segmentation
Analyze by segment:- New vs. returning
- High value vs. average
- By service preference
Customer Insights
Deep customer analytics
Real-time Features
Live Updates
Analytics update in real-time:- New orders appear instantly
- Revenue updates immediately
- Dashboards refresh automatically
Live View
Monitor current activity:- Active orders
- Today’s bookings
- Current capacity
Comparison Tools
Time Comparison
Compare periods:- This week vs. last week
- This month vs. last month
- Year-over-year
Segment Comparison
Compare segments:- Location vs. location
- Staff vs. staff
- Service vs. service
Export & Integration
Export Options
| Format | Best For |
|---|---|
| CSV | Spreadsheet analysis |
| Excel | Formatted reports |
| Sharing & printing | |
| API | System integration |
Integrations
Connect with analytics tools:- Google Analytics
- Segment
- Mixpanel
- Custom data warehouse
Goals & Tracking
Setting Goals
Define business targets:- Revenue goals
- Customer acquisition
- Utilization targets
Goal Progress
Track achievement:- Progress indicators
- Alerts when behind
- Celebration when exceeded