Email Configuration
Set up email sending for transactional and marketing communications.Email Settings
Sender Information
Configure sender details:| Setting | Description |
|---|---|
| From Name | Displayed sender name |
| From Email | Sender email address |
| Reply-To | Where replies go |
Default Settings
Go to Settings → Email:- Set from name (e.g., “Your Business”)
- Configure reply-to address
- Save settings
Email Templates
Transactional Templates
Customize automated emails:| Template | Trigger |
|---|---|
| Booking Confirmation | Booking created |
| Appointment Reminder | 24h before |
| Cancellation | Booking cancelled |
| Payment Receipt | Payment processed |
| Follow-up | After service |
Editing Templates
1
Go to Email Settings
Navigate to Settings → Email → Templates
2
Select Template
Choose template to edit
3
Edit Content
Modify text and variables
4
Preview
See how it looks
5
Save
Changes apply immediately
Personalization Variables
Use dynamic content:| Variable | Output |
|---|---|
{{customer.firstName}} | Customer first name |
{{booking.date}} | Appointment date |
{{booking.time}} | Appointment time |
{{booking.service}} | Service name |
{{business.name}} | Your business name |
Notification Timing
Confirmation Email
Sent immediately when:- Booking is created
- Booking is confirmed
- Staff creates booking
Reminder Emails
Configure reminder timing:- 24 hours before (default)
- 48 hours before
- 1 hour before
- Multiple reminders
Follow-up Emails
After service completion:- Thank you message
- Review request
- Next booking prompt
Custom Domain
Benefits
Send from your domain:- Better deliverability
- Brand recognition
- Professional appearance
Custom Domains
Set up your email domain
Email Deliverability
Best Practices
Ensure emails reach inboxes:Authenticate Domain
Authenticate Domain
Set up SPF, DKIM, and DMARC records.
Clean Lists
Clean Lists
Remove bounced emails promptly.
Respect Preferences
Respect Preferences
Honor unsubscribe requests immediately.
Quality Content
Quality Content
Send relevant, valuable content.
Monitoring
Track email performance:- Delivery rate
- Bounce rate
- Spam complaints
- Engagement
Testing
Send Test Emails
Before going live:- Send test to yourself
- Check all variables populate
- Verify links work
- Review on mobile