Loyalty Program
Tiquo’s loyalty program helps you reward repeat customers, encourage engagement, and build lasting relationships through points, tiers, and exclusive benefits.Key Features
Points System
Earn points on purchases, redeem for rewards
Membership Tiers
VIP levels with escalating benefits
Digital Wallet
Apple & Google Wallet integration
Automated Rewards
Birthday treats, milestones, and more
Points System
Earning Points
Customers earn points through:| Action | Default Points |
|---|---|
| Purchase (per $1) | 1 point |
| Referral signup | 100 points |
| Review submitted | 25 points |
| Birthday | 50 points |
| Social share | 10 points |
Redeeming Points
Customers can redeem for:- Discounts on orders
- Free services
- Free products
- Exclusive experiences
Points Configuration
Customize earning and redemption:- Points per dollar spent
- Bonus earning events
- Minimum redemption thresholds
- Points expiration rules
Membership Tiers
Tier Structure
Create tiered membership levels:| Tier | Requirement | Benefits |
|---|---|---|
| Bronze | Sign up | 1x points, welcome offer |
| Silver | $500 spent | 1.5x points, priority booking |
| Gold | $1,500 spent | 2x points, exclusive access |
| Platinum | $5,000 spent | 3x points, VIP treatment |
Tier Benefits
Configure benefits per tier:- Points multipliers
- Exclusive discounts
- Priority booking
- Early access to promotions
- Birthday rewards
- Complimentary services
Tier Progression
Automatic tier advancement:- Track qualifying spend
- Upgrade immediately on qualification
- Annual re-qualification (optional)
- Grace periods for downgrades
Digital Wallet Passes
Apple Wallet
Add loyalty cards to Apple Wallet:- Digital membership card
- Points balance display
- QR code for check-in
- Push notifications for updates
Google Wallet
Google Wallet integration:- Digital loyalty card
- Real-time points
- Easy check-in
- Notification support
Pass Features
Wallet passes include:- Customer name
- Tier level
- Points balance
- QR code
- Business contact
Wallet Integration
Complete wallet setup guide
Rewards Catalog
Creating Rewards
1
Navigate to Rewards
Go to Loyalty → Rewards
2
Add Reward
Click Create Reward
3
Configure Details
Name, description, image
4
Set Points Cost
How many points to redeem
5
Define Reward
Discount, free item, or experience
6
Set Availability
Which tiers can redeem
Reward Types
| Type | Example |
|---|---|
| Percentage Off | 20% off next order |
| Fixed Discount | $10 off |
| Free Service | Free haircut |
| Free Product | Free shampoo |
| Experience | VIP event access |
Member Management
Enrolling Members
Customers can join through:- Sign up during booking
- In-store enrollment
- Online registration
- Automatic enrollment on first purchase
Member Profiles
Track member information:- Points balance
- Transaction history
- Tier status
- Rewards redeemed
- Referrals made
Manual Adjustments
Staff can manually:- Add bonus points
- Deduct points
- Upgrade/downgrade tier
- Apply rewards
Referral Program
Referral Mechanics
Encourage member referrals:- Member shares unique referral link
- Friend makes first purchase
- Both receive bonus points
Configuring Referrals
| Setting | Description |
|---|---|
| Referrer Bonus | Points for existing member |
| Referee Bonus | Points for new member |
| Minimum Purchase | Required first purchase |
| Limit | Max referrals per member |
Automated Rewards
Birthday Rewards
Celebrate member birthdays:- Points bonus
- Special offer
- Free service
- Personalized email
Milestone Rewards
Recognize achievements:- First purchase
- 10th visit
- Anniversary
- Spending milestones
Engagement Rewards
Encourage activity:- Profile completion
- Review submission
- Social media engagement
- Survey completion
Promotions
Points Multipliers
Run temporary bonus events:- 2x points weekend
- 3x points on specific services
- Bonus points on slow days
Flash Rewards
Limited-time offers:- Reduced points cost
- Exclusive availability
- Time-sensitive
Analytics
Program Metrics
| Metric | Description |
|---|---|
| Active Members | Members with recent activity |
| Enrollment Rate | % of customers enrolled |
| Points Outstanding | Total unredeemed points |
| Redemption Rate | Points redeemed vs. earned |
Member Insights
Understand member behavior:- Visit frequency
- Average spend
- Tier distribution
- Popular rewards
ROI Analysis
Measure program impact:- Member vs. non-member spend
- Retention improvement
- Revenue from program
- Cost of rewards
Configuration
Program Settings
| Setting | Description |
|---|---|
| Program Name | Your loyalty program name |
| Point Currency | What points are called |
| Expiration | Points expiry rules |
| Terms | Program terms and conditions |
Branding
Customize appearance:- Program logo
- Colors
- Wallet pass design
- Email templates