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User Management

Manage your team members, assign roles, and control access to your Tiquo organization.

Team Overview

View all team members:
  • Name and email
  • Role
  • Status (active/invited/deactivated)
  • Last active

Inviting Team Members

1

Navigate to Team

Go to Settings → Team
2

Click Invite Member

Click the Invite Member button
3

Enter Email

Enter their email address
4

Select Role

Choose appropriate role
5

Send Invitation

Click Send Invite
The invitee receives an email with a link to join your organization.

Roles & Permissions

Available Roles

RoleDescriptionTypical User
OwnerFull access including billingBusiness owner
AdminFull access except billingManager
ManagerLocation-level managementStore manager
StaffDay-to-day operationsEmployee
ViewerRead-only accessAccountant

Permission Matrix

PermissionOwnerAdminManagerStaffViewer
View dashboard
Manage customers-
Create bookings-
Process payments-
View analytics-
Manage services--
Manage team---
Change settings---
Manage billing----

Managing Users

Editing User

To modify a team member:
  1. Click on the user
  2. Update their details:
    • Role
    • Assigned locations
    • Permissions
  3. Save changes

Changing Roles

Update a user’s role:
  1. Select user
  2. Choose new role
  3. Confirm change
Role changes take effect immediately.

Deactivating Users

When someone leaves:
  1. Select user
  2. Click Deactivate
  3. Confirm
Deactivated users:
  • Cannot access the platform
  • Data is preserved
  • Can be reactivated later

Removing Users

Permanently remove access:
  1. Select user
  2. Click Remove from Organization
  3. Confirm removal

Location Access

Assigning Locations

Control which locations users can access:
  1. Edit user settings
  2. Go to Location Access
  3. Select accessible locations
  4. Save

Location-Specific Roles

Different roles per location:
  • Manager at Location A
  • Staff at Location B

User Preferences

Profile Settings

Users can edit their own:
  • Display name
  • Profile photo
  • Contact information
  • Notification preferences

Appearance

Personal settings:
  • Theme (light/dark)
  • Language
  • Time format

Activity Logs

User Activity

Track what team members do:
  • Login times
  • Actions taken
  • Changes made

Audit Trail

For compliance:
  • Who changed what
  • When changes occurred
  • Previous values

Security

Two-Factor Authentication

Require 2FA for team:
  1. Go to Settings → Security
  2. Enable Require 2FA
  3. Set grace period
  4. Team must set up 2FA

Session Management

SettingDescription
TimeoutAuto-logout after inactivity
Max SessionsLimit concurrent logins
Force LogoutLog out all sessions

Password Policies

Configure requirements:
  • Minimum length
  • Complexity requirements
  • Expiration (optional)

Best Practices

Give users the minimum role needed. Upgrade as needed rather than starting high.
Periodically review team access. Remove departed employees promptly.
Two-factor authentication significantly improves security. Require it for admins at minimum.
Keep a record of who has what role and why. Helps during audits.