Point of Sale
Tiquo’s POS system enables seamless payment processing for services and products, with integrated terminal support and comprehensive transaction management.Key Features
Stripe Integration
Secure card processing with Stripe
PDQ Terminals
Stripe S700 with custom firmware
Multiple Payment Methods
Cards, cash, digital wallets
Tipping
Flexible tip options
Payment Processing
Accepting Payments
Process payments from order details:1
Open Order
Navigate to the order
2
Click Pay
Click Process Payment
3
Select Method
Choose payment method
4
Enter Amount
Full or partial payment
5
Process
Complete the transaction
Payment Methods
| Method | Description |
|---|---|
| Card (Terminal) | Physical card via PDQ |
| Card (Online) | Manual card entry |
| Cash | Cash payment |
| Apple Pay | Contactless via terminal |
| Google Pay | Contactless via terminal |
| Account Credit | Customer credit balance |
| Gift Card | Gift card redemption |
PDQ Terminal
Stripe S700
Tiquo uses Stripe S700 terminals with custom firmware:- Large touchscreen
- Fast chip & tap
- Built-in printer (optional)
- WiFi connectivity
- Tiquo branding
PDQ Setup
Terminal installation guide
Terminal Features
- Tipping Screen: Customizable tip options
- Signature Capture: When required
- Receipt Options: Print or email
- Status Display: Order summary
Terminal Management
Manage terminals from dashboard:- View connected terminals
- Check terminal status
- Remote configuration
- Usage statistics
Tipping
Tip Configuration
Configure tipping options:| Setting | Options |
|---|---|
| Enable Tipping | On/Off |
| Tip Presets | 15%, 18%, 20%, Custom |
| Tip Screen | Before or after payment |
| Skip Option | Allow no tip |
Tip Reporting
Track tips:- Tips by staff
- Total tips by period
- Average tip percentage
Receipts
Receipt Options
| Type | Description |
|---|---|
| Send to customer email | |
| Print on terminal/printer | |
| SMS | Text receipt link |
| None | No receipt |
Receipt Content
Receipts include:- Business name and logo
- Date and time
- Services/products
- Itemized pricing
- Tax breakdown
- Payment method
- Tip amount
- Total
Customizing Receipts
- Add custom footer message
- Include booking details
- Add loyalty points info
Split Payments
Splitting Options
Split orders between:- Multiple cards
- Card and cash
- Multiple customers
How to Split
1
Open Payment
Start payment process
2
Click Split
Select Split Payment
3
Define Split
Equal parts or custom amounts
4
Process Each
Complete each payment
Refunds
Processing Refunds
From order details:1
Open Order
Find the order to refund
2
Click Refund
Select Issue Refund
3
Enter Amount
Full or partial refund
4
Select Reason
Choose refund reason
5
Process
Confirm refund
Refund Policies
Configure refund rules:- Automatic vs. approval required
- Refund methods (original payment, credit)
- Time limits
Discounts
Applying Discounts
During payment:- Percentage discount
- Fixed amount off
- Promo codes
- Member discounts
Discount Types
| Type | Application |
|---|---|
| Order Discount | Apply to entire order |
| Item Discount | Apply to specific items |
| Promo Code | Customer enters code |
| Automatic | Applied based on rules |
Cash Management
Cash Drawer
If using cash drawer:- Open drawer on cash payment
- Cash drop recording
- End of day reconciliation
Cash Reports
Track cash transactions:- Cash received
- Cash refunds
- Expected in drawer
- Over/short reporting
Quick Sale
Fast Checkout
For walk-in sales:- Click Quick Sale
- Add items
- Process payment
- Done
Product Grid
Configure quick access:- Frequently sold items
- Category organization
- Custom buttons
Reporting
Transaction Reports
| Report | Description |
|---|---|
| Daily Summary | Day’s transactions |
| Payment Methods | Breakdown by method |
| Staff Transactions | By staff member |
| Refund Report | All refunds |
Reconciliation
End of day process:- Review transactions
- Reconcile cash
- Close out register
- Generate reports
Security
PCI Compliance
Stripe handles card security:- No card data stored in Tiquo
- Encrypted transmission
- PCI DSS compliant
Access Control
Limit payment access:- By role
- Void/refund permissions
- Discount limits