Business Configuration Overview
Properly configuring your business settings in Tiquo ensures optimal performance and a seamless experience for both your staff and customers.Service Setup
Service Menu Configuration
- Service Categories: Organize services into logical categories
- Service Details: Name, description, duration, and pricing for each service
- Staff Assignments: Assign services to qualified staff members
- Resource Requirements: Specify rooms, equipment, or materials needed
- Preparation Time: Set buffer time between appointments
Pricing Strategy
- Base Pricing: Standard pricing for all services
- Dynamic Pricing: Adjust pricing based on demand and availability
- Package Pricing: Create service bundles with discounted rates
- Membership Pricing: Special pricing for loyalty program members
- Seasonal Adjustments: Temporary pricing changes for peak seasons
Operating Hours & Availability
Business Hours
- Standard Hours: Set regular operating hours for each day of the week
- Holiday Schedule: Configure closures and special holiday hours
- Seasonal Changes: Adjust hours for different seasons or business cycles
- Break Times: Set lunch breaks and staff break periods
Staff Scheduling
- Individual Schedules: Configure each staff member’s working hours
- Skill-based Assignment: Match staff skills with service requirements
- Availability Override: Allow staff to update their own availability
- Time-off Management: Handle vacation and sick leave scheduling
Customer Experience Settings
Booking Rules
- Advance Booking: Set how far in advance customers can book
- Same-day Booking: Configure same-day appointment availability
- Minimum Notice: Require minimum notice for cancellations and changes
- Group Bookings: Set rules for multiple customer appointments
Communication Preferences
- Confirmation Messages: Automated booking confirmations via SMS/email
- Reminder Settings: Configure reminder timing and frequency
- Follow-up Messages: Post-appointment feedback requests and follow-ups
- Marketing Communications: Promotional message preferences and frequency
Loyalty Program Configuration
Program Structure
- Point Earning: Set point values for different services and purchases
- Redemption Rates: Define how points convert to discounts or rewards
- Tier System: Create VIP levels with escalating benefits
- Bonus Opportunities: Special point-earning events and promotions
Rewards & Benefits
- Service Discounts: Percentage or fixed amount discounts on services
- Product Rewards: Free or discounted products for loyal customers
- Priority Booking: Early access to popular time slots for members
- Exclusive Services: Member-only services and experiences
Inventory & Product Management
Product Catalog
- Service Products: Products used during service delivery
- Retail Products: Items sold directly to customers
- Inventory Tracking: Automatic stock level monitoring and alerts
- Supplier Integration: Connect with suppliers for automatic reordering
Pricing & Promotions
- Product Pricing: Set standard and promotional pricing for all products
- Bundle Offers: Create product and service bundles
- Seasonal Promotions: Time-limited offers and special deals
- Volume Discounts: Discounts for bulk purchases
Financial Configuration
Payment Settings
- Payment Methods: Configure accepted payment types
- Deposit Requirements: Set deposit amounts for different service types
- Cancellation Fees: Define fees for late cancellations and no-shows
- Tax Configuration: Set up local tax rates and tax-exempt categories
Accounting Integration
- Chart of Accounts: Map Tiquo categories to your accounting system
- Revenue Recognition: Configure how revenue is recognized and reported
- Expense Tracking: Set up expense categories for business costs
- Financial Reporting: Configure automated financial report generation
Multi-location Management
Location Setup
- Primary Location: Configure your main business location
- Additional Locations: Add and configure multiple business locations
- Location-specific Settings: Customize settings for each location
- Cross-location Features: Enable customer access across all locations
Centralized Management
- Unified Dashboard: Manage all locations from single interface
- Location Analytics: Compare performance across different locations
- Staff Mobility: Allow staff to work at multiple locations
- Inventory Sharing: Share inventory and resources between locations
Advanced Configuration
Custom Fields
- Customer Fields: Add custom fields to customer profiles
- Service Fields: Additional information fields for services
- Booking Fields: Custom data collection during booking process
- Reporting Fields: Additional data points for analytics and reporting
Workflow Automation
- Automated Actions: Set up automatic responses to specific events
- Approval Workflows: Require approvals for certain actions or changes
- Escalation Rules: Automatic escalation for issues or exceptions
- Integration Triggers: Automatic actions in connected systems
Testing & Validation
Configuration Testing
- Booking Flow: Test the complete customer booking experience
- Payment Processing: Verify payment handling and receipt generation
- Staff Workflows: Test staff processes and mobile app functionality
- Integration Verification: Confirm all connected systems are working properly
Performance Optimization
- Load Testing: Ensure system performance under expected usage
- Response Time: Verify acceptable response times for all operations
- Data Accuracy: Confirm data synchronization across all platforms
- Backup Procedures: Test backup and recovery processes