Booking Management
Bookings are scheduled appointments with specific dates, times, and services. Tiquo provides comprehensive booking management with real-time availability, staff assignment, and automated notifications.Creating Bookings
Quick Booking
The fastest way to create a booking:1
Open New Booking
Press
N or click New Booking2
Select Customer
Type customer name or create new
3
Choose Services
Add one or more services
4
Pick Time
Select from available slots
5
Confirm
Review and create
Full Booking Form
For more complex bookings:Customer Selection
Customer Selection
- Search existing customers by name, email, or phone
- View customer history and preferences
- Create new customer inline if needed
- Associate with company account
Service Selection
Service Selection
- Browse services by category
- Add multiple services
- Adjust quantities
- View duration and pricing
- Add custom items
Scheduling
Scheduling
- Select date from calendar
- Choose time from available slots
- Assign specific staff member
- Select room/resource
- Set duration override
Additional Details
Additional Details
- Customer notes and preferences
- Internal staff notes
- Special requirements
- Deposit or prepayment
Availability System
How Availability Works
Tiquo calculates availability based on:- Location operating hours
- Staff schedules and availability
- Existing bookings
- Resource/room availability
- Buffer times between appointments
- Lead time requirements
Viewing Availability
The booking calendar shows:- Green slots: Fully available
- Yellow slots: Limited availability
- Gray slots: Unavailable
- Hover details: Why slot is unavailable
Overbooking
By default, double-booking is prevented. Admins can:- Override conflicts with confirmation
- Enable parallel bookings for specific services
- Configure resource-based availability
Staff can only be booked during their scheduled working hours.
Staff Assignment
Automatic Assignment
Let Tiquo assign based on:- Staff availability
- Service qualifications
- Fair distribution
- Customer preferences
Manual Assignment
Choose specific staff:- During booking creation, click Assign Staff
- View available staff for the time slot
- See each staff member’s schedule
- Select preferred staff
Any Available
Select “Any Available” to:- Find first available time
- Assign during check-in
- Allow customer flexibility
Calendar Views
Daily View
See all bookings for one day:- Timeline by hour
- Staff columns
- Room/resource rows
- Drag to reschedule
Weekly View
Overview of the week:- Booking density visualization
- Quick navigation between days
- Week-over-week comparison
Monthly View
High-level monthly overview:- Booking count per day
- Busy vs. quiet days
- Plan staffing needs
Resource View
View by room or resource:- Room utilization
- Equipment scheduling
- Table assignments (for restaurants)
Managing Bookings
Editing Bookings
Click any booking to edit:- Change services
- Update time
- Reassign staff
- Modify notes
Rescheduling
Quick reschedule:- Open booking
- Click Reschedule
- Select new date/time
- Confirm change
- Notification sent automatically
Cancellation
Cancel a booking:- Open booking
- Click Cancel
- Select reason
- Choose notification options
- Confirm
- Send cancellation email
- Issue refund (if prepaid)
- Add cancellation fee
- Update customer no-show count
Check-in
When customer arrives:- Click Check In
- Confirm services
- Optionally update details
- Status changes to “In Progress”
Completion
After service delivery:- Click Complete
- Adjust services if needed
- Process payment
- Send follow-up (optional)
Recurring Bookings
Creating Recurring Bookings
1
Create Initial Booking
Create the first booking normally
2
Click Make Recurring
Open booking and click Make Recurring
3
Set Pattern
Choose frequency:
- Daily
- Weekly (select days)
- Bi-weekly
- Monthly (date or day)
4
Set End
End after X occurrences or by date
5
Review & Create
Review all instances and confirm
Managing Recurrence
- Edit single occurrence
- Edit entire series
- Cancel single occurrence
- Cancel remaining series
- View all related bookings
Waitlists
When slots are full:Adding to Waitlist
- Customer requests unavailable time
- Click Add to Waitlist
- Include contact preference
- Customer is notified if slot opens
Managing Waitlist
- View waitlist for any date
- Manually offer slots
- Automatic notifications (optional)
- Waitlist priority/order
Booking Notifications
Automatic Notifications
| Event | Timing | Content |
|---|---|---|
| Confirmation | Immediately | Booking details |
| Reminder | 24h before | Time and location |
| Follow-up | After service | Thank you + review |
| Reschedule | On change | Updated details |
| Cancellation | On cancel | Confirmation |
Custom Notifications
Create custom notification templates:- Personalization tokens
- Service-specific content
- Branding and styling
Email Marketing
Create custom email templates
Booking Policies
Lead Time
Minimum time before booking:- Prevent last-minute bookings
- Allow preparation time
- Configurable per service
Cancellation Policy
Configure cancellation rules:- Free cancellation period
- Cancellation fee amount
- No-show penalties
Deposits
Require deposits for:- High-value services
- New customers
- Peak time bookings
Reports & Analytics
Booking Metrics
- Total bookings (period)
- Booking value
- Utilization rate
- Popular services
- Popular times
Staff Performance
- Bookings per staff
- Revenue per staff
- Average rating
- Utilization rate
Analytics
Detailed booking analytics