Advanced Booking Management
Tiquo’s booking system is designed to handle the complex scheduling needs of service businesses, from simple appointments to complex multi-resource reservations.Core Capabilities
Real-time Availability
- Live Calendar: See availability across all services and staff instantly
- Dynamic Pricing: Adjust pricing based on demand and availability
- Resource Management: Manage rooms, equipment, and staff assignments
- Capacity Planning: Handle group bookings and capacity limits
Booking Types
- Appointments: Individual service appointments with specific staff
- Reservations: Table or space reservations with time slots
- Classes & Events: Group sessions with enrollment limits
- Packages: Multi-session bookings and subscription management
Customer Experience
- Online Booking: Customer-facing booking portal
- Mobile Booking: Optimized mobile booking experience
- Confirmation System: Automated confirmations and reminders
- Modification Support: Easy rebooking and cancellation options
Advanced Features
Intelligent Scheduling
- Staff Optimization: Automatically assign optimal staff for services
- Resource Allocation: Efficiently allocate rooms and equipment
- Buffer Time: Automatic setup and cleanup time between bookings
- Overbooking Protection: Prevent double-bookings and conflicts
Business Rules
- Advance Booking: Set how far in advance customers can book
- Cancellation Policies: Flexible cancellation and no-show management
- Deposit Requirements: Require deposits for certain booking types
- Membership Integration: Special booking privileges for members
Communication
- Automated Reminders: SMS and email reminders before appointments
- Status Updates: Real-time booking status notifications
- Customer Communication: In-app messaging and update system
- Staff Notifications: Alert staff about upcoming appointments and changes
Integration Features
Payment Integration
- Deposit Collection: Secure deposit processing at booking time
- Payment on Arrival: Seamless payment through PDQ integration
- Package Payments: Recurring payments for subscription services
- Refund Management: Automated refund processing for cancellations
Customer Relationship Management
- Booking History: Complete history of customer appointments
- Preference Tracking: Remember customer preferences and special requests
- Loyalty Integration: Automatic point earning and redemption
- Feedback Collection: Post-appointment feedback and rating system
Analytics & Reporting
Performance Metrics
- Utilization Rates: Track resource and staff utilization
- No-show Analysis: Monitor and reduce no-show rates
- Revenue per Booking: Analyze booking profitability
- Peak Time Analysis: Identify busy periods and optimize scheduling
Business Intelligence
- Demand Forecasting: Predict future booking patterns
- Capacity Planning: Optimize resource allocation
- Staff Performance: Track individual and team booking metrics
- Customer Behavior: Understand booking patterns and preferences