Booking System
Tiquo’s booking system provides complete appointment and reservation management with real-time availability, automated notifications, and seamless payment integration.Key Features
Real-time Availability
Instant availability calculation based on staff, resources, and existing bookings
Automated Notifications
Confirmation, reminder, and follow-up emails sent automatically
Online Booking
Customer-facing booking widget for 24/7 self-service
Payment Integration
Deposits, prepayment, and point-of-sale processing
Booking Types
Appointments
One-on-one service appointments:- Fixed duration
- Single customer
- Assigned staff member
- Specific time slot
Group Bookings
Multiple customers in one session:- Classes and workshops
- Group activities
- Limited capacity
- Shared resources
Resource Reservations
Book specific resources:- Tables
- Rooms
- Equipment
- Stations
Creating Bookings
Staff-Created Bookings
From the dashboard:1
Start New Booking
Click New Booking or press
N2
Select Customer
Search existing or create new
3
Choose Services
Add one or more services
4
Pick Date & Time
Select from available slots
5
Assign Staff
Choose specific or any available
6
Confirm
Review and create booking
Online Bookings
Customers can book themselves:- Access booking widget on your website
- Browse services and availability
- Select preferred time
- Enter contact information
- Complete any required payment
- Receive confirmation
Availability Management
How Availability Works
Available slots are calculated based on:- Location operating hours
- Staff working schedules
- Existing bookings
- Resource availability
- Buffer times
- Lead time requirements
Configuring Availability
| Setting | Purpose |
|---|---|
| Lead Time | Minimum notice for new bookings |
| Buffer Before | Prep time before appointments |
| Buffer After | Cleanup time after appointments |
| Slot Increment | Booking start time intervals |
| Max Advance | How far ahead customers can book |
Staff Scheduling
Manage individual staff availability:- Regular weekly schedule
- Date-specific overrides
- Time off and vacations
- Multiple location schedules
Notifications
Automatic Emails
| Trigger | Timing | Content |
|---|---|---|
| Confirmation | Immediately | Booking details |
| Reminder | 24 hours before | Appointment reminder |
| Follow-up | After service | Thank you + review request |
| Cancellation | On cancel | Confirmation |
Customizing Notifications
- Edit email templates
- Add service-specific instructions
- Include preparation requirements
- Customize timing
Email Builder
Customize notification templates
Calendar Views
Daily Calendar
Hour-by-hour view:- Staff columns
- Booking blocks
- Availability gaps
- Quick booking from calendar
Weekly Overview
Week at a glance:- Booking density
- Staff coverage
- Busy vs. quiet days
Resource Calendar
View by resource:- Table availability
- Room schedules
- Equipment bookings
Recurring Bookings
Setting Up Recurrence
Create repeating appointments:1
Create Initial Booking
Book the first occurrence
2
Enable Recurrence
Click Make Recurring
3
Set Pattern
Weekly, bi-weekly, or monthly
4
Set End Date
Number of occurrences or end date
5
Create Series
All bookings are created
Managing Series
- Edit single occurrence
- Edit entire series
- Cancel future occurrences
- View all related bookings
Payment Handling
Deposit Requirements
Configure by service:- Fixed amount ($50)
- Percentage (25%)
- Full prepayment
Payment Collection
Multiple options:- Online at booking
- At check-in
- After service
- Invoiced later
Cancellation & Refunds
Policies and processing:- Free cancellation periods
- Cancellation fees
- Automatic refunds
- Manual processing
Payment Setup
Configure payment options
Online Booking Widget
Widget Features
Embeddable booking experience:- Service selection
- Real-time availability
- Staff preferences
- Mobile-responsive
Customization
Match your brand:- Colors and styling
- Logo display
- Custom fields
- Language
Installation
Add to your website:Waitlists
When Slots are Full
Enable waitlist for popular times:- Customer requests unavailable slot
- Added to waitlist with notification preference
- If slot opens, waitlist notified
- First to confirm gets the slot
Managing Waitlist
- View waitlist by date
- Manually offer slots
- Configure automatic notifications
Integration Points
Calendar Sync
Connect with external calendars:- Google Calendar
- Outlook
- Apple Calendar
- iCal feeds
Website Integration
Embed booking on your site:- Booking widget
- Iframe embed
- Direct links
API Access
Build custom integrations:- Create bookings programmatically
- Read availability
- Sync with other systems
API Documentation
Build custom booking flows
Analytics
Booking Metrics
Track performance:- Bookings by period
- Utilization rate
- Popular services
- Peak times
- Conversion rate
Staff Performance
- Bookings per staff
- Revenue per staff
- Customer ratings
- No-show rates