The Operating System for the Service Industry
Tiquo is a unified platform designed to be the single system you need to run your entire service business. From customer acquisition to retention, from booking to payment, from analytics to marketing — Tiquo handles it all with real-time precision.37,000+ lines of code — 93.3% TypeScript/TSX, built for reliability and scalability.
Core Architecture
Technology Foundation
Tiquo is built on modern, battle-tested technologies:| Layer | Technology | Purpose |
|---|---|---|
| Frontend | Next.js 15.2 | React framework with App Router |
| Language | TypeScript 5.7 | Full type safety across the stack |
| Styling | Tailwind CSS 3.4 | Utility-first CSS with custom theming |
| UI Components | Radix UI + Shadcn | Accessible, composable component library |
| Backend | Convex | Real-time database and serverless functions |
| Authentication | Clerk 6.12 | Enterprise auth with organization support |
| Payments | Stripe Connect | Full payment processing and payouts |
| Integrations | Nango | 500+ third-party integrations |
Real-time Data Layer
Every operation in Tiquo syncs in real-time across all clients:Sub-millisecond Latency
Convex provides instant data synchronization with optimistic updates for seamless user experience.
Live Synchronization
Changes made on web, mobile, or PDQ terminals appear instantly everywhere.
Offline Support
Critical operations queue locally and sync when connectivity returns.
Conflict Resolution
Automatic handling of concurrent edits with deterministic resolution.
Platform Components
Web Dashboard
The primary interface for business management, built as a Next.js application:- Dashboard Overview: Real-time KPIs, charts, and recent activity
- Customer Management: Complete profiles with lifecycle tracking
- Order Management: Full order lifecycle from creation to fulfillment
- Service Configuration: Visual builders for services and floor plans
- Analytics: Comprehensive reporting and business intelligence
- Marketing: Email campaigns, customer segmentation, and automation
Explore Web Dashboard
Complete guide to the Tiquo web application
Mobile Applications
Native iOS applications for staff operations:- iPhone App: Quick access to bookings, customers, and payments
- iPad App: Full dashboard experience optimized for tablets
- Real-time Sync: Instant updates from web and other devices
- Offline Mode: Continue working without connectivity
Mobile Apps Guide
Setup and configuration for staff mobile apps
PDQ Terminal Integration
Custom firmware for Stripe S700 card readers:- Seamless Payments: Integrated with Tiquo’s order system
- Tipping Support: Configurable tip screens and presets
- Receipt Options: Digital and printed receipt handling
- Real-time Status: Live payment status in dashboard
PDQ Setup
Installation and configuration for payment terminals
Feature Overview
Customer Management
Customer Profiles
Customer Profiles
Comprehensive profiles with contact information, preferences, notes, and custom fields. Track every interaction and build complete customer histories.
Customer Lifecycle
Customer Lifecycle
Automatic lifecycle stage tracking from lead to loyal customer. CLV calculations with predictive analytics.
Social Graph
Social Graph
Companies
Companies
B2B support with company profiles, multiple contacts, and corporate billing.
Order & Booking Management
Booking System
Booking System
Full appointment scheduling with availability management, resource allocation, and conflict detection.
Enquiry Handling
Enquiry Handling
Track and convert enquiries to bookings. Automated follow-ups and status tracking.
Order Lifecycle
Order Lifecycle
Complete order management from creation through fulfillment. Status updates, payments, and notifications.
Automated Notifications
Automated Notifications
Email confirmations, reminders, and follow-ups. Customizable templates with personalization.
Analytics & Reporting
Real-time Dashboards
Real-time Dashboards
Live KPIs, trend analysis, and performance metrics. Customizable widgets and layouts.
Customer Insights
Customer Insights
Behavioral analysis, cohort tracking, and customer lifetime value calculations.
Revenue Analytics
Revenue Analytics
Sales tracking, product performance, and revenue forecasting.
Custom Reports
Custom Reports
Build and export custom reports. Schedule automated report delivery.
Marketing & Engagement
Email Marketing
Email Marketing
Drag-and-drop email builder with templates. Campaign scheduling and analytics.
Customer Lists
Customer Lists
Dynamic segmentation based on behavior, demographics, and purchase history.
Loyalty Programs
Loyalty Programs
Points-based rewards, membership tiers, and special offers.
Digital Wallets
Digital Wallets
Apple Wallet and Google Wallet passes for loyalty cards and memberships.
Integration Ecosystem
Tiquo connects with 500+ applications through Nango:CRM
Salesforce, HubSpot, Pipedrive, and more
Accounting
QuickBooks, Xero, FreshBooks
Marketing
Mailchimp, Klaviyo, ActiveCampaign
Productivity
Slack, Notion, Asana, Trello
Payments
Stripe, PayPal, Square
Analytics
Google Analytics, Segment, Mixpanel
View All Integrations
Explore the complete integration catalog
Multi-tenant Architecture
Tiquo supports complex organizational structures:- Organizations: Top-level accounts with billing and settings
- Locations: Physical or virtual service locations
- Teams: Staff groupings with role-based permissions
- Users: Individual accounts with granular access control
Role-Based Access
| Role | Capabilities |
|---|---|
| Owner | Full access to all settings, billing, and data |
| Admin | Manage users, settings, and all operational data |
| Manager | Location-level management and reporting |
| Staff | Day-to-day operations and customer service |
| Viewer | Read-only access to assigned data |
Security & Compliance
Authentication
Clerk-powered auth with MFA, SSO, and social login options
Authorization
Row-level security with organization-based isolation
API Security
API key management with scoped permissions and rate limiting
Audit Trails
Complete activity logging for compliance and troubleshooting