Hardware Installation Overview
Install and configure your Stripe S700 card reader with Tiquo’s custom firmware for seamless payment processing integration.Pre-Installation Requirements
Business Account Verification
- Tiquo Account: Active Tiquo business account with payment processing enabled
- Stripe Account: Connected and verified Stripe merchant account
- Business Verification: Completed business verification and compliance checks
- Location Setup: Business location configured in Tiquo dashboard
Hardware Ordering
- Device Ordering: Order Stripe S700 devices with Tiquo firmware pre-installed
- Delivery Coordination: Coordinate delivery with installation timeline
- Quantity Planning: Order sufficient devices for all payment points
- Backup Devices: Consider ordering backup devices for business continuity
Physical Installation
Unboxing & Initial Setup
- Package Contents: Verify all components are included (device, power adapter, cables)
- Location Selection: Choose optimal location for device (near point of sale, good Wi-Fi)
- Power Connection: Connect device to power using included adapter
- Initial Boot: Power on device and wait for initial startup sequence
Network Configuration
- Wi-Fi Setup: Connect device to your business Wi-Fi network
- Ethernet Option: Use ethernet connection for more stable connection if needed
- Network Testing: Verify internet connectivity and speed
- Firewall Configuration: Ensure firewall allows Tiquo and Stripe traffic
Account Linking
Device Registration
- Access Settings: Use device touchscreen to access network settings
- Business Account: Link device to your specific Tiquo business account
- Location Assignment: Assign device to specific business location or station
- Staff Access: Configure which staff members can use this device
Verification Process
- Connection Test: Test connection between device and Tiquo servers
- Payment Test: Process a test transaction to verify functionality
- Receipt Test: Test both digital and printed receipt generation
- Integration Test: Verify integration with booking and customer systems
Software Configuration
Payment Settings
- Accepted Cards: Configure which card types to accept (Visa, Mastercard, etc.)
- Contactless Limits: Set contactless payment limits per local regulations
- PIN Requirements: Configure when PIN entry is required
- Receipt Options: Set default receipt preferences (print, email, both)
Business Branding
- Receipt Customization: Add business logo, contact information, and branding
- Welcome Messages: Customize customer-facing messages on device screen
- Thank You Messages: Configure post-transaction thank you messages
- Language Settings: Set device language for customer interactions
Integration Configuration
- Booking Integration: Configure automatic linking of payments to appointments
- Customer Recognition: Set up customer identification for loyalty programs
- Inventory Integration: Enable real-time inventory updates from sales
- Reporting Integration: Configure automatic reporting and analytics
Testing & Validation
Payment Testing
- Test Transactions: Process several test transactions with different payment methods
- Refund Testing: Test refund processing and receipt generation
- Error Handling: Test error scenarios (declined cards, network issues)
- Receipt Verification: Verify receipt content and formatting
Integration Testing
- Booking Integration: Test payment processing for scheduled appointments
- Customer Data: Verify customer information appears correctly
- Loyalty Integration: Test loyalty point earning and redemption
- Staff Coordination: Verify staff can see payment status on mobile apps
Performance Testing
- Transaction Speed: Verify acceptable payment processing times
- Network Performance: Test performance under various network conditions
- Concurrent Usage: Test multiple simultaneous transactions if applicable
- Peak Load: Test performance during busy periods
Staff Training
Basic Operation Training
- Device Familiarization: Train staff on physical device operation
- Payment Processing: Practice processing different types of payments
- Error Handling: Train staff on handling common payment errors
- Customer Interaction: Practice customer-facing payment interactions
Advanced Features
- Refund Processing: Train on refund procedures and authorization
- Split Payments: Practice handling multiple payment methods
- Loyalty Integration: Use loyalty features during payment processing
- Troubleshooting: Basic troubleshooting procedures staff can perform
Maintenance & Monitoring
Daily Maintenance
- Cleaning: Daily cleaning of device screen and card reader
- Receipt Paper: Check and replace receipt paper as needed
- Network Check: Verify network connectivity at start of day
- Test Transaction: Process test transaction to verify functionality
Regular Maintenance
- Software Updates: Automatic firmware updates handled by Tiquo
- Hardware Inspection: Weekly inspection for physical damage or wear
- Network Performance: Monitor network performance and connectivity
- Security Review: Regular review of security settings and access
Monitoring & Alerts
- Device Status: Real-time monitoring of device health and connectivity
- Transaction Monitoring: Monitor transaction success rates and processing times
- Error Alerts: Automatic alerts for device errors or issues
- Maintenance Reminders: Scheduled maintenance task reminders
Troubleshooting Common Issues
Connection Problems
Symptoms: Device cannot connect to network or Tiquo servers Solutions:- Check Wi-Fi connection and password
- Restart device and network equipment
- Verify firewall settings allow Tiquo traffic
- Contact network administrator for business network issues
Payment Processing Issues
Symptoms: Payments fail or process slowly Solutions:- Check network connectivity and speed
- Verify Stripe account status and settings
- Test with different card types and payment methods
- Contact Stripe support for payment processing issues
Hardware Issues
Symptoms: Device unresponsive or physical problems Solutions:- Restart device using power button
- Check power connection and adapter
- Inspect device for physical damage
- Contact Tiquo support for hardware replacement