Configure Products
Create and manage products, categories, pricing, and inventory within sublocations
The Configure Products area is where you create, organise, and manage everything that can be sold as a product within a sublocation. Products can be standalone items such as food, drinks, retail goods, or add-ons that are added to orders alongside bookings.
Products are always created and managed at the sublocation level, allowing different menus, pricing, VAT, and inventory rules per space.
Product Categories
Categories are used to organise products into logical groups, for example Food, Drinks, Merchandise, or Add-Ons. Categories help staff find items quickly and improve the customer experience where products are visible to customers.
You can:
- Create multiple categories per sublocation
- Rename or reorder categories at any time
- Assign each product to a single category
Categories are purely organisational and do not affect pricing or inventory rules.
Creating a Product
To create a new product, select Add Product within a category. Products are created using a structured, step-by-step configuration flow.
Basic Information
This defines how the product appears internally and to customers.
- Product name
- Optional short and long descriptions
- Category assignment
- Optional barcode for POS or scanner use
Pricing and VAT
Pricing is fully configurable per product.
- Base price
- Optional compare-at price
- Cost price for margin tracking
- VAT rate per product
VAT can be set individually, allowing mixed VAT products within the same sublocation.
Product Images
Products can have multiple images uploaded.
- The first image is used as the featured image
- Images appear in staff views and customer-facing flows where enabled
- Images can be added, reordered, or removed at any time
This is particularly useful for hospitality, retail, and self-service environments.
Inventory Management
Inventory settings are optional and configurable per product.
You can:
- Enable or disable inventory tracking
- Set current stock levels
- Define low stock thresholds
- Allow or block backorders when stock reaches zero
If inventory tracking is disabled, the product can be sold without limits.
Inventory updates automatically as products are sold through orders.
Product Status and Settings
Each product has a lifecycle status:
- Draft — not visible or sellable
- Active — available for sale
- Inactive — temporarily hidden but retained
- Archived — removed from active use but kept for records
Additional settings include:
- Physical properties such as weight
- Internal configuration options used for reporting or integrations
Changing a product's status does not delete historical order data.
Adding Products to Orders
Products can be added to orders in multiple ways:
- Directly by staff when creating or editing an order
- As part of a combined order that also contains bookings
- Through customer-facing flows where products are enabled
Orders can contain:
- Only products
- Only bookings
- A combination of both
All pricing, VAT, and inventory rules are applied automatically when products are added.
Adjusting Inventory, VAT, and Pricing
All product settings can be adjusted at any time.
- Price and VAT changes apply to future orders only
- Inventory levels update in real time
- Archived or inactive products remain visible in historical data
This allows businesses to change menus, pricing, or stock without disrupting reporting or past orders.