Products
Manage items that can be sold through orders including pricing, inventory, and preparation routing
Products represent items that can be sold through orders in Tiquo.
Products are non-time-based items that customers purchase either independently or alongside services and bookings.
Examples include:
- Drinks
- Food
- Merchandise
- Retail goods
Products appear inside orders as order items and contribute to the total value of a transaction.
Product Scope
Products are configured at the sublocation level.
Each sublocation maintains its own product catalog, allowing different operational areas of a business to manage their products independently.
Example:
Location: Wellness Centre
Sublocations:
- Reception
- Spa
- Café
- Shop
Each sublocation can maintain its own product catalog.
Creating a Product
Products are created from the Products section within a sublocation.
When creating a product, the following information is configured:
- Product name
- Description
- Category
- Pricing
- VAT rate
- Inventory settings
- Barcode information
Once created, the product becomes available to be added to orders.
Product Categories
Products must be assigned to a product category.
Categories help organize the product catalog and make products easier to locate when creating orders.
Examples include:
- Drinks
- Snacks
- Merchandise
- Retail
Categories are managed within the product catalog for the sublocation.
Product Status
Each product has a status that determines whether it is available for sale.
| Status | Description |
|---|---|
| Draft | The product is being configured and is not yet available for sale |
| Active | The product is available for sale and can be added to orders |
| Inactive | The product exists but cannot currently be sold. This allows businesses to temporarily disable products without deleting them |
| Archived | The product is no longer actively used but remains stored in the system. Archived products can be restored if needed |
Deleting Products
Products can be permanently deleted. Deleting a product removes it completely from the system and cannot be undone.
Because of this, archiving is often used instead of deleting when a product may be needed again later.
Pricing
Each product has a defined price.
The price represents the base amount charged when the product is added to an order. Product pricing contributes directly to the total value of an order.
VAT
Products can have a VAT rate applied.
The configured VAT rate determines how tax is calculated for the product.
Example: Product price: £10 — VAT rate: 20%
The system automatically calculates the VAT portion when the product is added to an order.
Inventory Tracking
Inventory tracking can be enabled for products. When enabled, the system tracks available stock levels.
Stock Reservation
When a product is added to an order:
- Available stock decreases immediately
This reserves stock and prevents overselling.
Stock Confirmation
When the product is delivered:
- The stock deduction becomes confirmed
If the product is removed from the order, canceled, or not delivered, the reserved stock is returned to available inventory.
This allows orders to change during service while keeping stock levels accurate.
Backorders
Backorders can be enabled for products.
When backorders are enabled:
- Products can still be sold when stock reaches zero
- Inventory levels may temporarily become negative
This allows businesses to continue selling items while waiting for new stock.
Barcode Support
Products can be linked to barcodes.
Supported barcode standards include:
- UPC
- EAN
- ISBN
- Other standard barcode formats
Barcode scanning allows products to be quickly identified and added to orders. Barcodes can also be used to automatically populate product information where available.
Product Duplication
Products can be duplicated to speed up product creation. Duplicating a product copies its configuration so it can be reused for similar items.
Duplicated products maintain independent inventory records.
Product Import and Export
Product catalogs can be imported and exported using CSV files.
This allows businesses to:
- Upload large product catalogs
- Migrate products from other systems
- Update multiple products at once
Kitchen Display System (KDS)
Products can be connected to a Kitchen Display System (KDS).
KDS routing determines where orders for a product are sent for preparation.
Examples include:
- Kitchen displays
- Bar preparation screens
- Service stations
KDS routing is configured per product. If no KDS location is configured, the product is considered immediately delivered when added to an order.
Products in Orders
When a product is added to an order, it becomes an order item.
Order items track:
- Product name
- Quantity
- Price
- VAT
- Fulfillment status
Products can be sold independently or alongside bookings.
Example:
Order:
- Massage Appointment (booking)
- Herbal Tea (product)
- Face Cream (product)
Products and Bookings
Products can be sold alongside bookings.
For example, a customer books a massage and purchases additional items before or after their treatment.
The order may contain:
- Massage Appointment (booking)
- Herbal Tea (product)
- Face Cream (product)
This allows businesses to combine services and retail sales within a single transaction.
Summary
Products represent non-time-based items that can be sold through orders in Tiquo.
They allow businesses to manage product catalogs, pricing, inventory, and preparation routing within the platform.
Products appear inside orders as order items and can be sold independently or alongside service bookings.