Locations & Sublocations

Locations and sublocations define the physical and operational structure of a business within Tiquo.

A location represents the overall venue or destination, while sublocations represent the individual operational environments where services are delivered and transactions occur.

This structure allows businesses to manage multiple operational areas within a single venue.

Navigating to Locations

The Locations page is found in the main sidebar under Locations. It is the gateway to operational configuration: Products, Services, Inventory, and sublocation settings are all accessed by first opening a location, then selecting a sublocation.

The Locations page

The Locations page shows every location in the organisation, each as a labelled section containing the sublocations that belong to it.

Location controls

• Search locations: free-text search across all locations and sublocations
• All Types: filter by services, products, or both
• View toggle: switch between grid and list views
• Add Location: create a new location, in the top-right

Archived sublocations can be recovered via the View archived link on each location group header.

Creating a new location

Click + Add Location in the top-right of the Locations page to open the Add Location form. A location is the top-level venue or destination that sublocations sit inside.

Typical locations include:

• Hotel
• Private members club
• Wellness centre
• Office building
• Entertainment venue

Fill in the basic details (name, address, country, timezone) and save. Organisations can operate multiple locations within a single platform environment. The new location appears as its own section on the Locations page, ready to have sublocations added inside it.

Creating a new sublocation

Inside any location group, click the + Add Sublocation tile to open the Add Sublocation picker. A sublocation is a unique operational environment within a location where services are delivered and transactions occur.

Typical sublocations include:

• Restaurant
• Bar
• Spa
• Retail shop
• Hotel accommodation
• Coworking space

Sublocations can be created two ways:

• From scratch: a blank sublocation where you configure services, products, and settings yourself.
• From a template: a pre-built sublocation matched to a common venue type (restaurant, bar, spa, hotel, retail shop, single event, etc.). Templates pre-populate services, products, order profiles, and settings so staff can get operational faster, then customise from there.

Selecting a template opens a preview showing what the sublocation will come pre-configured with before you commit.

Opening a sublocation

Most operational components of the platform are configured at the sublocation level. Products, services, inventory, bookings, and orders all live inside a sublocation. That lets each sublocation:

• Maintain its own product catalog
• Manage its own services
• Track its own orders
• Control its own inventory

Clicking a sublocation card opens its operational workspace. From there staff can access:

• Products: the sublocation's product catalog
• Services: the visual flow builder for services, inventory, and customer/staff flows
• Sublocation settings: configuration for order profiles, wallet tickets, order stages, KDS locations, floor plans, split VAT, service charges, tips, passcode, and mobile app restrictions

Example structure

Location: Members Club

Sublocations:

• Restaurant A
• Restaurant B
• Main Bar
• Hotel
• Spa

Each sublocation manages its own services, products, inventory, and orders. That independence is what lets complex venues run multiple operations inside one platform.

Services and Products in Sublocations

A single sublocation can offer both services and products.

Example:

Location: Wellness Center Sublocation: Spa

The Spa sublocation may include:

Services:

• Massage Appointment
• Facial Treatment

Products:

• Herbal Tea
• Face Cream
• Massage Oil

This allows both services and retail items to be sold within the same operational environment.

Orders and Sublocations

Orders are always tied to a specific sublocation, so transactions record the operational environment where the purchase occurred.

Example:

Order:

• Massage Appointment (Spa sublocation)
• Herbal Tea (Spa sublocation)
• Face Cream (Spa sublocation)

Operational Independence

Each sublocation can operate independently while still being part of the same location. This structure allows complex venues to manage multiple business operations within a single platform.

Summary

Locations and sublocations define how businesses are structured within Tiquo.

A location is the overall venue or destination. A sublocation is the operational environment within it where services are delivered and transactions occur.

By organising products, services, bookings, and orders at the sublocation level, Tiquo lets complex multi-area venues operate within a single platform.