Mews

The Mews integration keeps hotel guest and stay data available in Tiquo. It can also add a Tiquo order to a checked-in guest's room bill.

Before you connect

You need a Mews Access Token and must know whether it was issued for the Mews Production or Demo environment. A token only works in the environment where it was created.

Use a property Access Token for one hotel. For a Mews Multi-Property portfolio, use the Portfolio Access Token. Tiquo supplies the certified application token used by the connection.

Connect Mews

1. Go to Settings > Integrations and select Mews.
2. Choose Production or Demo.
3. Paste the property or portfolio Access Token.
4. Select Connect Mews.

Tiquo checks the token and discovers the properties it can access. A portfolio connection lists every authorized property. Remove a property ID only when that property should be excluded from this Tiquo connection.

Choose what to import

Set the number of past and future days to include. The past window can be up to 365 days and the future window can be up to 730 days. Add Mews service IDs if only particular accommodation services should be imported.

Turn on Mews to Tiquo imports to import:

• guests and companies
• reservations and stays
• operational orders and bills
• payment states and accounting categories

The first sync starts after the settings are saved. Later syncs keep linked records up to date.

Guest and company sync

Inbound and outbound profile sync can be enabled separately. Turn on both for two-way guest and company sync. Tiquo keeps a stable link to each Mews record so that later updates do not intentionally create a duplicate.

Choose how conflicting changes are handled:

• Newest update wins uses the most recently changed version.
• Mews wins keeps the Mews version.
• Tiquo wins keeps the Tiquo version.

New profiles sent from Tiquo require a primary email address. This gives a retried export a reliable way to match the same Mews guest.

For a Multi-Property portfolio, choose the Mews chain that should receive new guests and companies created in Tiquo. Existing Mews profiles remain linked to their original chain.

Map stays to Tiquo services

Choose a default Tiquo booking service for imported stays. If the Mews account uses several accommodation services, add an override for each Mews ServiceId that should create bookings under a different Tiquo service.

A stay cannot be created in Tiquo when its Mews service has no matching Tiquo service and no default has been selected.

Configure bill to room

Bill to room requires Tiquo to Mews to be enabled. Enter the Mews charge ServiceId that owns the charge. An AccountingCategoryId can also be added when the hotel uses one for these orders.

For a portfolio connection, configure the charge ServiceId separately for each property. This keeps every charge on the correct hotel ledger.

The Bill to room in Mews payment option is available only when:

• the order belongs to a booking imported from Mews
• Mews has marked the reservation as Started, meaning the guest is checked in
• the connection and outbound actions are active
• the property has a charge ServiceId
• the reservation has a billable guest account
• the order has not been cancelled or refunded

Select the option while processing payment to add the order to the guest's Mews bill. The order detail records the room charge. Staff with refund permission can open the order and select Reverse Mews room charge if the charge needs to be reversed in Mews.

Troubleshooting

If the connection is rejected, first check that the selected environment matches the token. Then confirm that the token still grants access to at least one property.

If a stay does not appear in Tiquo, check the date window, service filter, and booking service mapping. If bill to room is unavailable, the payment panel shows the missing condition, such as a guest who has not checked in or a property with no charge ServiceId.