Wallet Cards

Wallet Cards provide customers with a digital identity that can be scanned and recognized across the platform.

Wallet cards allow businesses to quickly identify customers, retrieve their profiles, and interact with them operationally.

Each wallet card is linked to a specific customer and can be added to Apple Wallet or Google Wallet.

Wallet cards can be used for many purposes, including:

• Membership identification
• Loyalty cards
• Customer identification
• Access credentials
• Event passes

Wallet cards cannot be used as payment cards.

Wallet Card Structure

Every wallet card is linked to a customer UUID, which uniquely identifies the customer within the system.

The QR code displayed on the wallet card contains the customer UUID. When scanned, the platform retrieves the associated customer profile.

Wallet card installation links follow a structured format that includes:

• Organization ID
• Wallet card design name
• Customer UUID

This ensures each card is unique and securely linked to a specific customer.

Installing Wallet Cards

Customers can install wallet cards using a unique installation link.

These links can be distributed through various channels such as:

• Email
• Websites
• Customer portals
• Embedded booking flows

Once opened, customers can add the card directly to Apple Wallet or Google Wallet.

Wallet cards are not automatically installed. Customers must install them using the provided link.

Wallet Card Designs

Organizations can create multiple wallet card designs.

Each design can represent a different type of card, such as:

• Membership cards
• Loyalty cards
• Event passes
• Customer identification cards

Customers can hold multiple wallet cards simultaneously if they belong to multiple card designs.

Wallet card designs can be edited after creation. When a design is updated, the changes automatically apply to all existing cards using that design.

Scanning Wallet Cards

Wallet cards can be scanned using:

• The Tiquo QR code scanner
• The iPad camera

Scanning a wallet card retrieves the associated customer profile.

From the customer profile, staff can:

• View bookings
• View memberships
• Create orders
• Manage customer interactions

If a wallet card is scanned while creating an order, the customer is automatically attached to the order.

QR Code and Barcode Scanning

Tiquo devices can scan a wide range of 1D and 2D codes, including:

• QR codes
• Barcodes

Codes containing either the customer UUID or the customer number will automatically resolve to the associated customer profile.

This allows organizations to use existing identification systems alongside wallet cards if required.

Revoking Wallet Cards

Wallet cards can be revoked from the customer profile.

If a wallet card is revoked:

• The installation link will no longer allow the card to be installed
• Existing wallet cards will no longer function for identification

Wallet cards are also automatically revoked if a customer is:

• Banned
• Deleted

Wallet Cards and Memberships

Wallet cards can display membership information.

When scanned, the system displays the customer's current membership status.

If a membership has expired, the scan will still identify the customer but will indicate that the membership is no longer active.

Wallet Updates

Wallet cards update automatically when customer information changes.

This ensures the information displayed in Apple Wallet and Google Wallet remains accurate.

Examples of updates include:

• Membership status changes
• Customer information updates
• Wallet card design updates

These updates are reflected automatically on installed wallet cards.