Activity Logs
Real-time chronological log of activity across your organisation
Recent Activity provides a real-time, chronological log of activity across your organisation. It brings together customer interactions, operational actions, payments, and system events into a single, searchable feed.
This view is designed to give teams immediate visibility into what is happening across locations, services, and customers without needing to open individual records.
Understanding the Activity Feed
Each activity entry includes:
| Field | Description |
|---|---|
| Timestamp | When the event occurred |
| Activity type | Category of the event |
| Description | Details of what happened |
| Location or sublocation | Where it occurred |
| Associated customer | Linked customer (if applicable) |
| Associated staff member | Staff involved (where applicable) |
The feed updates continuously and reflects live activity across all connected parts of the platform.
Use search and filters to narrow the feed by activity type, date range, location, customer, company, enquiry, or staff member. Filters can be combined, which is useful when investigating a change on one record or reviewing the actions performed by a particular team member.
Email campaign activity can include a Newsletter badge. Select it to open the campaign preview, review the subject and message that produced the event, or continue to the campaign editor when changes are still available.
Notification and automation email activity is shown as Communication where it is associated with a customer. The timeline records the message type and delivery state, including sent, delivered, bounced, or failed where that state is available.
Activity Types
Recent Activity is organised into clear categories that can be viewed together or filtered individually.
Shows every recorded event across the platform in a single timeline.
Includes events related to order creation, updates, payments, tab activity, and order completion.
Tracks customer-led actions such as:
- Registration and sign-up events
- Profile updates
- Guest additions
- Check-ins linked to customer identity
Shows booking-related activity including:
- Booking creation and updates
- Check-ins and attendance events
- Cancellations or status changes
Logs payment-related events such as:
- Successful payments
- Refunds
- Settlement-related actions
- Payment status updates
Includes operational and automated events such as:
- Staff actions (creating, editing, or managing records)
- Configuration and settings changes
- Product changes that affect selling or stock
- Membership lifecycle and billing events
- Automated system processes and background events
Customer Actions
Customer actions represent events initiated directly by customers across portals, booking flows, check-in experiences, and self-service journeys.
These actions help teams understand customer behaviour, engagement levels, and real-time demand across locations.
System Activity
System activity captures both staff-initiated actions and automated platform events.
This provides transparency into:
- Operational changes made by team members
- Configuration updates
- Platform-driven events required to support workflows
System activity supports auditing, troubleshooting, and operational accountability.