PDQ Setup & Troubleshooting
Connect terminals and resolve common payment issues
Connecting an S700 or S710 terminal
Before a PDQ terminal can be used, it must be registered and connected to your organisation in Tiquo.
Prepare the sublocation
Create the sublocation first, and connect it to a Stripe account. Card payments on a reader go to its sublocation's connected Stripe account. Tiquo registers the sublocation with Stripe Terminal for you, at the latest when you register its first reader, so there is nothing to set up in Stripe.
Display the pairing code
Power on the S700 or S710 and open its setup screen so the reader displays a pairing code.
Open devices
In the dashboard, open Settings > Devices. Under Terminal, click Register card reader.
Register and assign
Enter the pairing code shown on the reader's screen, give the reader a recognisable label, and select the sublocation. The reader is registered to that sublocation.
Download the menu
While the device is online, open the assigned sublocation and download/synchronise its menu and catalogue. The menu must already be present on the device before it can be used fully offline.
Once registered, the terminal becomes available for use with Point of Sale and staff devices. The same connection process applies to both S700 and S710 terminals.
Setting up a T600 terminal
The T600 is not a general POS terminal. Sign in, select the organisation when the account has more than one membership, and pair it with the staff checkout host. A sole organisation membership is selected automatically.
Confirm that the paired display shows a test basket, totals, payment progress, and receipt. Pull down on the idle screen to switch organisation or sign out. The T600 remains in dock-only customer-display mode.
Stripe customer-facing appearance
On a supported Tiquo PDQ, open Profile > Stripe Appearance to go directly to Stripe's customer-facing appearance settings. This shortcut does not require an administrator PIN. Access to the Stripe settings themselves remains subject to the signed-in Stripe account and its permissions.
Refunds and cancellations
Refunds are managed directly through the order in Tiquo.
From an order, staff can:
- Issue full or partial refunds
- Cancel payments where supported
- View refund status and history
Refunds are processed through Stripe and reflected automatically in the order, customer profile, and reporting. The original payment method is used wherever possible.
Handling failed payments
If a payment fails, Tiquo clearly indicates the failure on both the POS and the PDQ terminal.
Offline mode and mesh network
Tiquo supports offline operation for compatible staff devices and Tiquo PDQ terminals. During an internet outage, the on-site mesh network allows compatible Tiquo devices to continue communicating locally, while offline-capable transactions are queued for synchronisation when internet connectivity returns.
Full offline POS use requires the sublocation's menu to have been downloaded to the device in advance. A device that has not previously synchronised its menu cannot load that catalogue for the first time while offline.
Before relying on offline mode:
- Register the reader and assign it to the correct sublocation while online.
- Sign in to each operational device and download the current menu/catalogue.
- Confirm the compatible devices and terminals can see one another on the venue mesh network.
- Complete an offline-readiness check before service.
If internet access is lost, continue with the locally available menu and offline-capable terminal flow. Keep the devices powered on and within the venue mesh. When connectivity returns, allow queued activity to synchronise before signing out, changing assignments, or starting another device setup.
If the terminal remains unavailable after connectivity returns, check its Wi-Fi, Ethernet/dock, or mobile connection as appropriate, confirm the sublocation assignment under Settings > Devices, and retry synchronisation.
Offline card sales
A card approved while offline is collected once the reader forwards it to Stripe, which can happen before or after the till uploads the order. The uploaded order is dated when the sale was made, and its payment status stays Pending until the money is collected. Its order page shows the offline state: Card taken offline, not collected yet, Card taken offline, collected, Offline payment failed to capture (with the card and payment ID), or Offline card payment needs review. See Offline card sales.
Pair a till display with an iPad
Use the guided Till Display & Card Reader connection flow on the iPad and scan the PDQ's pairing barcode. Tiquo connects the reader belonging to that paired PDQ. Check that the sublocation and currency match and that a test basket reaches the display before taking a payment.
The iPad can control a compatible smart reader directly. If direct reader control drops, an online sale can fall back to collection on the paired PDQ. Watch the payment result on the devices before starting another attempt.
Check an unresolved payment
If a payment check or recovery lock appears, open the check and let Tiquo resolve the previous attempt. An interrupted screen or lost connection can occur after the reader has collected the payment.
Use the cancellation action only when it is offered and wait for confirmation. For an offline collected payment, use the recovery screen's release action only after reviewing its collected state and the linked order. Releasing the lock does not refund a payment.
If the result remains uncertain, keep the order reference and check its payment record before taking another payment. See Resolve an interrupted terminal payment.
Network diagnostics
On the iPad, open Network diagnostics under Till Display & Card Reader. On Tiquo PDQ, open Profile > Network diagnostics. The report checks the server, device addresses, and local device connectivity; the iPad also checks Local Network permission and access to the reader.
Copy the report when contacting support. Venue Wi-Fi can allow internet access while preventing devices from reaching one another. Review client isolation and local-device access with the network administrator if the report identifies that problem.
Inspect queued changes
On Tiquo App, select Waiting to sync to inspect queued operations. Staff can review, retry, or discard an entry. Discard only when you have checked what it represents, since it removes work waiting to reach the server.
Keep devices powered and online while the queue drains. Offline card payments may initially show a generic Card label until their forwarded payment details arrive. An offline receipt can be provisional until the server issues the final document.
Reader country
A reader's registered country must match the payment account country used by the sublocation. A country mismatch can prevent pairing or payment collection even when the reader is online. Check the country shown in the error and contact your Tiquo team about the correct reader setup; selecting another sublocation does not change the reader's registered country.
Scan a wallet card on T600
On supported T600 and Tiquo App builds, a paired customer display can scan a customer's wallet card while the iPad has its order editor open. The scanned customer is sent to the paired iPad and added to that open order. The camera is unavailable when no order editor is open.
If the customer has not appeared on the order, check the paired session and resolve the scan before taking payment. Scanning identifies the customer; payment still needs its own confirmation.