PDQ Setup & Troubleshooting
Connect terminals and resolve common payment issues
Connecting an S700 or S710 Terminal
Before a PDQ terminal can be used, it must be registered and connected to your organisation in Tiquo.
Prepare the Sublocation
Create the sublocation first. Tiquo creates a Stripe Terminal Location for each sublocation automatically.
Display the Pairing Code
Power on the S700 or S710 and open its setup screen so the reader displays a pairing code.
Open Devices
In the dashboard, open Settings > Devices. Under Terminal, click Register Reader.
Register and Assign
Enter the pairing code, give the reader a recognisable label, and select the sublocation. The reader is registered to that sublocation's Stripe Terminal Location.
Download the Menu
While the device is online, open the assigned sublocation and download/synchronise its menu and catalogue. The menu must already be present on the device before it can be used fully offline.
Once registered, the terminal becomes available for use with Point of Sale and staff devices. The same connection process applies to both S700 and S710 terminals.
Setting Up a T600 Customer Display
The T600 is not a general POS terminal. Sign in, select the organisation when the account has more than one membership, and pair it with the staff checkout host. A sole organisation membership is selected automatically.
Confirm that the paired display shows a test basket, totals, payment progress, and receipt. Pull down on the idle screen to switch organisation or sign out. The T600 remains in dock-only customer-display mode.
Stripe Customer-facing Appearance
On a supported Tiquo PDQ, open Profile > Stripe Appearance to go directly to Stripe's customer-facing appearance settings. This shortcut does not require an administrator PIN. Access to the Stripe settings themselves remains subject to the signed-in Stripe account and its permissions.
Refunds and Cancellations
Refunds are managed directly through the order in Tiquo.
From an order, staff can:
- Issue full or partial refunds
- Cancel payments where supported
- View refund status and history
Refunds are processed through Stripe and reflected automatically in the order, customer profile, and reporting. The original payment method is used wherever possible.
Handling Failed Payments
If a payment fails, Tiquo clearly indicates the failure on both the POS and the PDQ terminal.
Offline Mode and Mesh Network
Tiquo supports offline operation for compatible staff devices and Tiquo PDQ terminals. During an internet outage, the on-site mesh network allows compatible Tiquo devices to continue communicating locally, while offline-capable transactions are queued for synchronisation when internet connectivity returns.
Full offline POS use requires the sublocation's menu to have been downloaded to the device in advance. A device that has not previously synchronised its menu cannot load that catalogue for the first time while offline.
Before relying on offline mode:
- Register the reader and assign it to the correct sublocation while online.
- Sign in to each operational device and download the current menu/catalogue.
- Confirm the compatible devices and terminals can see one another on the venue mesh network.
- Complete an offline-readiness check before service.
If internet access is lost, continue with the locally available menu and offline-capable terminal flow. Keep the devices powered on and within the venue mesh. When connectivity returns, allow queued activity to synchronise before signing out, changing assignments, or starting another device setup.
If the terminal remains unavailable after connectivity returns, check its Wi-Fi, Ethernet/dock, or mobile connection as appropriate, confirm the sublocation assignment under Settings > Devices, and retry synchronisation.