Tasks
Track internal operational actions, assignments, and workflows across the platform
Tasks represent internal operational actions that need to be completed by staff.
Tasks allow teams to track work that needs to be completed across locations, services, orders, customers, and other operational activities. Tasks are designed for internal use only and are not visible to customers.
Examples include:
- Preparing a treatment room before a booking
- Following up with a customer
- Checking inventory levels
- Reviewing a booking request
Tasks help teams manage operational workflows and ensure responsibilities are clearly assigned.
Creating a Task
Tasks can be created from the Tasks section of the platform, as well as from other operational records such as customers, orders, bookings, and enquiries.
When creating a task, the following fields are required:
- Location or general scope
- Task category
- Task title
Optional information may also be added, including:
- Assigned staff members
- Due date and time
- Task description
Once created, the task appears in the task list and can be assigned to staff.
Task Scope
Tasks can be created in two scopes.
General
General tasks are not tied to a specific location. These tasks may apply across the organization.
Example: Review monthly sales report.
Location
Location tasks apply to a specific location.
Example: Prepare treatment rooms for today's bookings.
Tasks may also reference sublocations when relevant to the operational activity.
Task Categories
Every task must belong to a task category.
Categories help organize tasks and make them easier to filter and manage.
Examples include:
- Operations
- Maintenance
- Customer Follow-up
- Inventory
Categories can be created and managed in Tasks / Notes settings.
Task Assignment
Tasks can be assigned to one or more staff members.
Assigning tasks ensures responsibility is clearly defined and allows staff to track their assigned work. Multiple staff members can be assigned to the same task when collaboration is required.
Task Status
Tasks move through several statuses during their lifecycle.
| Status | Description |
|---|---|
| Pending | The task has been created but has not yet been completed |
| Completed | The task has been finished. Completed tasks remain visible in the task list for reference |
| Cancelled | The task is no longer required and has been cancelled |
| Overdue | A task automatically becomes Overdue when the due date and time pass and the task has not been completed |
If the due date is updated to a future time, the overdue status is automatically removed.
A task may still appear as completed overdue if it was finished after the due time.
Editing Tasks
Tasks can be edited after creation.
Staff can update:
- Task title
- Assigned staff
- Due date and time
- Category
- Description
Task statuses can also be changed. For example, a task can move from Completed back to Pending if additional work is required.
Task Activity
Tasks maintain an activity history.
Updates such as edits, status changes, and other task modifications are recorded in the activity timeline. This provides a record of how the task has progressed.
Staff Changes
If a staff member assigned to a task is removed from the location or organization, the staff assignment is automatically removed. The task itself remains active.
Task Categories and Deletion
Task categories can be deleted from the system.
If a category is deleted:
- Existing tasks remain in the system
- The tasks will no longer have a category assigned
A new category can be assigned to those tasks later.
Task Filtering
Tasks can be filtered using multiple criteria, including:
- Status
- Assigned staff
- Location
- Category
When multiple filters are applied, tasks must match all selected conditions.
Searching Tasks
Tasks support fuzzy search. This allows the system to find results even when the search term is not an exact match.
Search may return tasks related to linked entities such as:
- Customers
- Orders
- Enquiries
Tasks and Platform Objects
Tasks can reference other objects within the platform.
Examples include:
- Customers
- Companies
- Orders
- Enquiries
- Sublocations
This allows staff to link tasks to specific operational activities.
Completing Tasks
Tasks can be completed directly from the task list.
Staff can open the task menu and mark the task as completed without opening the full task view.
Summary
Tasks allow teams to manage operational work across the platform.
They help staff track responsibilities, coordinate work, and ensure operational tasks are completed on time.
Tasks support:
- Staff assignment
- Due dates and overdue tracking
- Task categories
- Activity history
- Filtering and search
Tasks provide a structured way for teams to manage internal operations within Tiquo.