Customer Database Management
Tiquo’s customer management system provides comprehensive tools for building lasting relationships and understanding your customer base.Customer Profiles
Core Customer Information
- Contact Details: Name, phone, email, and address information
- Demographic Data: Age, preferences, and relevant personal information
- Communication Preferences: Preferred contact methods and timing
- Emergency Contacts: Emergency contact information for safety-sensitive services
Service History
- Appointment History: Complete record of all past appointments and services
- Service Preferences: Preferred services, staff members, and appointment times
- Special Requirements: Allergies, accessibility needs, and special requests
- Treatment Notes: Detailed notes from previous service sessions
Financial Information
- Payment History: Complete transaction history and payment methods
- Outstanding Balances: Unpaid invoices and outstanding payments
- Package Balances: Remaining sessions in prepaid service packages
- Loyalty Status: Current points, tier level, and reward eligibility
Customer Acquisition
New Customer Registration
- Profile Creation: Create comprehensive customer profiles
- Service Consultation: Initial consultation to understand customer needs
- Preference Mapping: Document customer preferences and requirements
- Communication Setup: Configure preferred communication methods and frequency
Customer Onboarding
- Welcome Series: Automated welcome messages and onboarding content
- First Appointment: Special attention and service for first-time customers
- Loyalty Enrollment: Automatic enrollment in loyalty program
- Feedback Collection: Initial feedback to improve customer experience
Data Import
- Existing Customer Data: Import customer data from previous systems
- Data Validation: Verify and clean imported customer information
- Duplicate Detection: Identify and merge duplicate customer records
- Migration Support: Assistance with data migration from other platforms
Customer Communication
Automated Communications
- Booking Confirmations: Automatic confirmation messages for new bookings
- Appointment Reminders: Customizable reminder messages before appointments
- Follow-up Messages: Post-appointment thank you and feedback requests
- Promotional Messages: Targeted promotions based on customer preferences
Manual Communication
- Direct Messaging: Send personalized messages to individual customers
- Bulk Communications: Send updates or promotions to customer segments
- Emergency Notifications: Urgent communications for schedule changes or closures
- Special Occasion Messages: Birthday greetings and anniversary recognition
Communication Channels
- SMS Messaging: Text message communication for immediate notifications
- Email Marketing: Rich email content with branding and promotions
- In-app Notifications: Notifications through customer mobile app (if available)
- Phone Integration: Click-to-call functionality for direct customer contact
Customer Segmentation
Automatic Segmentation
- Value-based Segments: Customers grouped by lifetime value and spending
- Frequency Segments: Regular customers vs. occasional visitors
- Service Preferences: Customers grouped by preferred services
- Geographic Segments: Customers grouped by location and proximity
Custom Segments
- Behavioral Segments: Create segments based on specific customer behaviors
- Demographic Segments: Group customers by age, gender, or other demographics
- Engagement Segments: Segment by loyalty program participation and engagement
- Risk Segments: Identify at-risk customers for retention campaigns
Segment Actions
- Targeted Promotions: Send specific offers to relevant customer segments
- Service Recommendations: Suggest services based on segment preferences
- Retention Campaigns: Special campaigns for at-risk customer segments
- Referral Programs: Encourage high-value customers to refer others
Loyalty Program Management
Points & Rewards
- Point Balance: View and manage customer loyalty point balances
- Redemption History: Track reward redemptions and customer preferences
- Tier Management: Manage customer tier levels and associated benefits
- Manual Adjustments: Add or remove points for special circumstances
Program Analytics
- Participation Rates: Monitor loyalty program enrollment and engagement
- Redemption Patterns: Understand how customers use their rewards
- Revenue Impact: Measure loyalty program impact on customer spending
- Retention Analysis: Track how loyalty affects customer retention
Customer Service Tools
Issue Management
- Complaint Tracking: Log and manage customer complaints and issues
- Resolution Workflow: Systematic approach to resolving customer problems
- Satisfaction Monitoring: Track customer satisfaction after issue resolution
- Escalation Procedures: Automatic escalation for serious issues
Feedback Management
- Review Collection: Systematic collection of customer reviews and feedback
- Rating Analysis: Monitor and analyze customer ratings and trends
- Improvement Actions: Use feedback to identify and implement improvements
- Response Management: Respond to customer feedback and reviews
Customer Analytics
Behavior Analysis
- Visit Frequency: Track how often customers return to your business
- Service Patterns: Understand which services customers prefer and when
- Spending Analysis: Monitor customer spending patterns and trends
- Seasonal Behavior: Identify seasonal changes in customer behavior
Predictive Analytics
- Churn Prediction: Identify customers likely to stop visiting
- Lifetime Value: Predict long-term value of individual customers
- Service Recommendations: AI-powered service suggestions for customers
- Optimal Timing: Predict best times to contact customers with offers
Privacy & Compliance
Data Protection
- GDPR Compliance: Built-in GDPR compliance tools and data protection
- Consent Management: Track and manage customer consent for communications
- Data Retention: Automatic data retention and deletion policies
- Access Controls: Role-based access to customer data
Customer Rights
- Data Access: Provide customers with their personal data upon request
- Data Correction: Allow customers to correct their personal information
- Data Deletion: Process customer requests for data deletion
- Communication Opt-out: Easy opt-out from communications and marketing
Integration Features
CRM Integration
- External CRM: Sync customer data with existing CRM systems
- Email Marketing: Integration with email marketing platforms
- Social Media: Connect customer profiles with social media accounts
- Customer Support: Integration with customer support ticket systems
Business Intelligence
- Customer 360: Complete view of customer across all business touchpoints
- Cross-platform Data: Unified customer view across web, mobile, and PDQ
- Third-party Data: Integrate customer data from external sources
- Analytics Export: Export customer data for advanced analytics tools