Booking Management Interface
The Tiquo web dashboard provides powerful tools for managing all aspects of your booking system, from simple appointments to complex multi-resource reservations.Calendar Views
Visual Calendar Interface
- Month View: High-level overview of booking density and patterns
- Week View: Detailed weekly schedule with staff and resource assignments
- Day View: Hour-by-hour breakdown of daily appointments and activities
- Staff View: Individual staff member calendars and availability
Calendar Features
- Drag & Drop: Easily move appointments between time slots and staff
- Color Coding: Visual differentiation by service type, status, or staff member
- Conflict Detection: Automatic detection and prevention of scheduling conflicts
- Availability Overlay: Visual representation of staff and resource availability
Creating Bookings
Quick Booking
- Select Time Slot: Click on available time slot in calendar
- Choose Service: Select service type and duration
- Assign Staff: Choose appropriate staff member for service
- Customer Selection: Select existing customer or create new profile
- Confirmation: Review details and confirm booking
Advanced Booking Options
- Multi-service Bookings: Schedule multiple services in sequence
- Group Appointments: Handle multiple customers in single booking
- Recurring Bookings: Set up weekly, monthly, or custom recurring appointments
- Package Bookings: Schedule multiple sessions for service packages
Resource Management
- Room Assignment: Assign specific rooms or spaces for appointments
- Equipment Booking: Reserve equipment or tools needed for services
- Setup Time: Automatically include preparation and cleanup time
- Resource Conflicts: Prevent double-booking of limited resources
Managing Existing Bookings
Booking Modifications
- Rescheduling: Easy rescheduling with automatic availability checking
- Service Changes: Modify service type or duration
- Staff Reassignment: Change assigned staff member for appointments
- Customer Updates: Update customer information for existing bookings
Status Management
- Confirmed: Standard confirmed appointment status
- Pending: Bookings awaiting confirmation or payment
- In Progress: Currently active service delivery
- Completed: Finished appointments with optional feedback
- Cancelled: Cancelled appointments with reason tracking
- No-show: Track no-shows for analysis and follow-up
Communication Tools
- Automatic Confirmations: Send booking confirmations via SMS or email
- Reminder Messages: Automated reminders before appointments
- Manual Messaging: Send custom messages to customers about their bookings
- Status Updates: Notify customers of any booking changes or updates
Customer Check-in Process
Arrival Management
- Customer Lookup: Quick search and identification of arriving customers
- Check-in Confirmation: Confirm customer arrival and update booking status
- Preparation Alerts: Notify assigned staff of customer arrival
- Service Notes: Review any special requests or customer preferences
Walk-in Management
- Availability Check: Real-time availability checking for walk-in customers
- Queue Management: Manage walk-in queue with estimated wait times
- Quick Booking: Fast booking creation for walk-in customers
- Staff Notification: Alert available staff about walk-in opportunities
Booking Analytics
Performance Metrics
- Booking Conversion: Track inquiry-to-booking conversion rates
- Utilization Rates: Monitor staff and resource utilization efficiency
- No-show Analysis: Identify patterns and reduce no-show rates
- Revenue per Booking: Analyze profitability of different booking types
Customer Insights
- Booking Patterns: Understand customer booking preferences and habits
- Service Popularity: Identify most and least popular services
- Timing Preferences: Understand peak booking times and customer preferences
- Loyalty Impact: Track how loyalty program affects booking behavior
Automation Features
Automated Workflows
- Auto-confirmation: Automatically confirm bookings that meet certain criteria
- Wait List Management: Automatically offer slots to wait-listed customers
- Follow-up Automation: Automated post-appointment feedback requests
- Rebooking Suggestions: Suggest next appointments based on service type
Smart Scheduling
- Optimal Scheduling: AI-powered suggestions for optimal appointment scheduling
- Gap Filling: Automatically suggest appointments to fill scheduling gaps
- Staff Optimization: Recommendations for optimal staff assignment
- Revenue Optimization: Scheduling suggestions to maximize revenue
Advanced Features
Multi-location Management
- Location Switching: Easily switch between different business locations
- Cross-location Booking: Allow customers to book at any location
- Resource Sharing: Share staff and resources between locations when needed
- Consolidated Reporting: Combined analytics across all locations
Integration Capabilities
- Third-party Calendars: Sync with Google Calendar, Outlook, and other systems
- Website Integration: Embed booking widgets on your business website
- Social Media: Share booking availability on social media platforms
- Partner Integration: Connect with business partners and referral sources