Customer Reviews
Configure and share a hosted sublocation review page (Private Preview)
Customer Reviews is in Private Preview and is available only to eligible organisations. Configuration and behaviour can change during validation.
Customer Reviews provides a hosted review page for one sublocation. It can collect a rating, optional written feedback, and route selected respondents to an external review destination.
Enable the review page
Open Sublocation Settings > Reviews and turn on the customer review page. Choose:
- Stars: a rating from one to five stars.
- Thumbs: thumbs up or thumbs down.
- Written feedback: decide whether the respondent can add a comment.
Review the organisation logo and copy the hosted review URL when the page is ready to share.
Route customers to an external review page
Optional routing opens a configured HTTPS destination after the Tiquo review is submitted. Route:
- every completed review; or
- selected star values or selected thumb responses.
Use this for a third-party review profile or another approved follow-up page. Test the destination and selected-rating rules before distributing the link.
Identified and anonymous reviews
A secure, tokenised review link can associate a response with its customer and relevant order or booking. That context makes the review available in the customer's operational history. Do not place customer details directly in the public URL.
The general hosted review URL also accepts anonymous responses. Anonymous reviews are retained without inventing a customer association.