Discounts

Discounts let operators reduce the price of products or services in a controlled way, whether for members, specific customers, selected companies, promotions, or one-off goodwill gestures.

Navigating to discounts

Discounts are configured under Settings > Discounts.

How discounts are applied

A discount can be applied in several ways:

• Attached to a membership plan, so active members on that plan receive the discount automatically at checkout. These discounts are listed under Included with membership on each member's profile.
• Attached to a customer or company account, so only that account can use it. Customers can inherit discounts from a linked company.
• Applied by staff at checkout, selectively against eligible products, services, sublocations, or product categories.
• Configured with promo codes, so a code can be associated with the discount for customer-facing or operational redemption flows that support promo entry.

Variable discounts are applied manually. Staff enter the percentage or amount each time the discount is used, so they cannot be attached automatically to a customer or company account.

Configuring a discount

When you create a discount you can control:

• Type: percentage off or an amount, with a fixed value or a value entered by staff when applied.
• Scope: select sublocations, then any combination of categories, products, and services. Leaving all three item selectors empty applies the discount to every order item in the selected sublocations.
• Applicable days: which weekdays the discount can be used.
• Applicable times: an optional start and end time. Leave both blank for all-day use. If set, both are required and cannot be equal; an end time earlier than the start creates an overnight window. Times are evaluated in the venue's local timezone.
• Usage limit: how many times each customer can use the discount. See Usage limits.
• Customer or company attachment: attach the discount directly to a specific customer or company account so only eligible accounts can use it.
• Membership plan attachment: attach the discount to one or more membership plans for automatic member benefits.

After saving the discount, open its options menu and select Promo Codes. This Private Preview dialog offers No promo code, Single code, and Batch codes. Review the selected mode before saving.

Usage limits

Usage Limit controls how many times each customer can use a discount.

• Unlimited: no limit on how many times each customer can use it.
• Discounts per customer, with an Interval and a Period (days, weeks, months or years): the number of uses allowed in that window.

Turn on Repeat to give the allowance back at the end of each period. For example, 2 per week lets a customer use the discount twice every week, and the allowance resets at the start of each week. With Repeat off, the window starts at the customer's first use: 1 within 30 days lets them use it once in the 30 days after their first use, and then it stops working for them.

The limit is enforced on orders:

• A discount that staff or the customer apply explicitly is refused once the customer has used their allowance.
• A discount applied automatically from a customer or company account stops being applied, and the order goes through at the normal price.
• An order that arrives with a card payment already captured is never blocked.
• Cancelled and refunded orders, and abandoned carts, stop counting towards the limit.

Uses outside Tiquo

When a customer uses a limited discount attached to their profile outside Tiquo, staff can record the use from the customer profile: open the discount's Discount actions menu (⋯) in the Discounts section and choose Redeem. Manual uses count against the customer's allowance exactly like uses on an order. See Redeem a discount manually.

Variable discounts

Choose Variable percentage or Variable amount when the operator should decide the value at the POS. Staff must enter a positive value each time; a percentage cannot exceed 100%, and the discount cannot reduce a membership checkout to a zero balance.

Because the value does not exist until a staff member enters it, a variable discount cannot be applied automatically to an account. It can be selected for an eligible membership assignment, where the entered value is saved with that membership and reused only for eligible renewals.

Organise discounts into categories

Create organisational categories from Settings > Discounts, then drag discounts between categories or into Uncategorised. Category names must be unique. Renaming or moving a category does not change the underlying discount.

Deleting a category moves its discounts to Uncategorised; it does not disable or delete them.

POS permission and approval

Applying a discount and managing discount configuration require the relevant pricing permissions. A configured discount's product, service, category, sublocation, time, day, promo, and redemption rules are still enforced when it is selected at the POS.