SMS

SMS availability

Open Marketing > Campaigns to check SMS availability. When messaging is not configured, the page shows SMS isn’t active for your organization yet.

Sender names

SMS receipts are sent under a branded sender name: the name customers see in place of a phone number. Sender names are set under Settings > Messaging. The Messaging tab needs the Manage organization settings permission, and saving a sender name also needs Manage integrations.

Branded sender names are offered only in countries that support them. They are not available in the United States or Canada.

A sender name must be 3 to 11 characters long and can use only letters, numbers, and spaces. Branded senders can't receive replies.

Organisation sender name

1. Open Settings > Messaging.
2. Under Branded sender name, enter the Sender name.
3. Tick the acknowledgement that branded senders can't receive replies.
4. Select Use branded sender.

The Branded sender name option is shown only while the organisation has no phone number for messaging. Once set, the name appears as the Default sender under Branded senders. Select Rename next to it to change it.

Sublocation sender names

Each sublocation can send under its own name. Under Branded senders, open Sublocation sender names, enter a name next to the sublocation, and select Save. Leave a sublocation's field empty to use the organisation sender name.

Transactional SMS receipts

Open Sublocation Settings > General and find SMS receipts. The Enable SMS receipts control remains disabled while Messaging setup required or Sender name required is shown.

When messaging is ready, staff can send receipt links manually from Tiquo App or Tiquo PDQ. Enabling SMS receipts does not send receipts automatically.

Receipts use the sublocation's own sender name, or the organisation sender name when the sublocation has none. With SMS receipts turned on, the section shows the name under Receipts send as. Change it under Settings > Messaging.