How do I resolve an interrupted terminal payment?
Check an unresolved card payment before starting another attempt.
- Keep the current order open and read the payment check or recovery message.
- Open the check when that action is offered. Let Tiquo resolve the previous payment and review the result.
- If cancellation is offered, wait for its confirmed outcome before using another method.
- If the payment remains uncertain, check the order's payment record with its order reference before collecting again.
A connection error can happen after the reader has collected money. Releasing an offline collected-payment lock does not refund it.
For network problems, use Network diagnostics under the iPad's Till Display & Card Reader, or Profile > Network diagnostics on the PDQ. Copy the report for support.