Who emails guests about their Mews stays?
Choose whether Mews or Tiquo sends confirmations, change and cancellation emails, and reminders for Mews stays.
Mews does, unless you choose Tiquo. Open Settings > Integrations, open the actions menu on the Mews card, select Settings, and find Guest emails:
- Mews, or a CRM connected to Mews: Tiquo sends no booking emails for Mews stays. Cancellations made in Tiquo are emailed by Mews.
- Tiquo: Tiquo confirms stays booked from then on, emails the guest when Mews reports a change or cancellation, sends the reminders and follow-up of the hotel's booking flow, and runs your booking automations for Mews stays.
Select Save settings. If you choose Tiquo, turn off the guest emails in Mews and in any CRM connected to it, or guests receive both.