How do I reschedule a booking?
Move a single booking to another date or time and choose whether the customer is emailed.
You need the Create & manage orders permission.
- Open Orders → Bookings and find the booking. Expand Overdue if it is in that section.
- Open the booking row's three-dot menu and choose Reschedule. The same action is in the booking's menu on an order and on a customer's or company's bookings tab.
- In Reschedule booking, pick a highlighted date on the month calendar, then a time.
- Leave the email checkbox ticked to send the customer the updated booking confirmation, or untick it to move the booking without an email.
- Select Move booking.
The booking keeps its booking number and status, and its reminder and follow-up emails are rescheduled for the new start time.
Staff can move a booking even after the customer's online cancellation deadline has passed. The dialog warns you when it has, because the customer can no longer change the booking themselves.
Stays, parties seated across combined tables, and waitlist requests can't be moved with Reschedule; the dialog tells you what to use instead. See Reschedule a booking.