Tiquo

How do I cancel a booking?

Find the cancellation and refund options on a paid booking order.

For a booking with a completed, paid order:

  1. Open Orders and select the order. If the compact Order Details dialog opens, select View Order to open the full details page.
  2. Open More in the top right and choose Cancel & Refund.
  3. The Refund Order dialog offers Full Refund and Partial Refund. Review the scope and amount before submitting; use Cancel to close the dialog without refunding.

The inspected booking-row More menu does not contain Cancel Booking. Do not confuse Mark As No Show with cancellation. The order refund dialog is not evidence that a booking has already moved to Cancelled; check the resulting booking separately after completing the intended action.

See Orders for the refund controls and Bookings for booking statuses.