How are booking confirmations sent to customers?

To find the confirmation action on an existing order:

1. Open Orders and select the order. If the compact Order Details dialog opens, select View Order to open the full details page.
2. Open More in the top right.
3. On a completed, paid order, the action is labelled Send Confirmation Again.

This is the action for resending an existing confirmation. It does not establish when a new online or in-person booking receives its first confirmation, or whether that booking requires approval.

When your organisation has an active customer portal, confirmation emails include a Manage Booking button that opens the booking in the portal. Rescheduling a booking from the dashboard can also send the customer an updated confirmation. See Booking notifications and Reschedule a booking.