How are booking confirmations sent to customers?

A booking made through a customer flow online confirms on screen straight away. If you want online bookings to need staff approval first, the request can arrive as an enquiry on the staff dashboard. Once a staff member approves it, they open the order, click the three-dot menu in the top right, and send the confirmation by email. Bookings taken in person work the same way: approve the order, then send the confirmation email from that menu.