How do I pause a membership?
Freeze an eligible membership from its next billing date.
- Open the customer's membership and choose Pause membership.
- Select the number of billing periods to pause.
- Check Paused from and Resumes and next charge.
- Choose whether to push back the membership's end and minimum-term dates, and add a reason if needed.
- Confirm the pause.
The member keeps their current paid period. When the pause starts, charges and membership access stop. They resume automatically on the displayed date.
If Pause is unavailable, check for a free trial, future start date, failed or pending first payment, an existing pause, or a missing upcoming renewal. See Membership pauses.