How do I refund an order if a customer was unhappy with an item?

1. Open the order, click the three-dot menu in the top right, and choose Cancel & Refund. On an order that is already cancelled, the action is called Refund.
2. Choose the refund type in the Refund Order dialog:
   • Full Refund returns the whole order amount, except any tip.
   • Partial Refund returns the lines you select. When a line has more than one unit, use its quantity stepper to refund only some of them, for example 1 of 3 drinks.
   • Custom Amount returns an amount you enter, for a price correction or an overcharge.
3. Check the refund amount on the button, then confirm.

Refunds flow back through the original Stripe account and can take 5 to 10 business days to reach the customer. The order then shows Refunded and Net collected rows under its total, and a partly refunded line appears as one row for the units sold and one for the units refunded.

You need the Cancel orders & issue refunds permission. Orders imported from a CSV file, Shopify, or another integration were paid outside Tiquo, so they cannot be refunded here. See Refunding an order.