How do I keep track of where my enquiries are up to?

Open Orders → Enquiries and switch to Kanban view. Select the enquiry type whose workflow you want to view, such as General Enquiry. Each enquiry sits in a column for its current stage, and those columns together make up a pipeline. This lets you see at a glance what is new, in progress, or waiting.

Drag an enquiry card into its destination column to change its status. The change saves automatically. Reload the board to check that the card remains in the new column.