How do I merge duplicate customers?
Review the pairs Tiquo finds on the Duplicates tab, or merge one customer from their profile.
Tiquo looks for customers who appear more than once, such as a guest entered again with the same phone number. Each likely pair gets a confidence score and badges that explain the match.
- Open Customers from the main sidebar.
- Select the Duplicates tab.
- Read the badges between the two profiles. Amber badges, such as Different names or Different companies, point to details that need a closer look.
- Select a pair, choose which profile to keep, and resolve any conflicting details. Then confirm the merge.
- If the two profiles are different people, select Not duplicates instead.
To merge many pairs at once, select Bulk merge. Only pairs with at least 97% confidence are offered, and you can choose up to 100 of them. Tiquo AI recommends which details to keep and asks you about anything it can't decide safely.
To check a single customer, open their profile, open the action menu and choose Deduplicate & Merge.
Merging is permanent and can't be undone. The Duplicates tab and Deduplicate & Merge are only available to staff with the Deduplicate Customers permission, and the tab appears once Tiquo has found at least one pair.