How do I clean up fake or mistyped contact details?
Review the Data cleaning suggestions Tiquo finds in your existing customers.
Tiquo checks the customers already in your CRM for fake, invalid, and misspelt email addresses and phone numbers, and for numbers missing their country code. Its suggestions appear in the Data cleaning tab on the Customers page.
The tab appears once Tiquo has found something to fix. Scans run in the background when someone who can edit customers opens the Customers page, at most once every six hours.
- Open Customers from the main sidebar.
- Select the Data cleaning tab.
- To see only contact details, select Phones or Emails.
- For each suggestion, read the explanation and approve the fix shown, such as Fix email or Add country code. Select Ignore to keep the detail as it is.
Nothing changes until you approve it, and ignored suggestions don't come back.
To fix many customers at once, select Bulk clean, choose a type of suggestion, such as Misspelt email addresses, and confirm.
Select Scan again to check for new issues straight away.
The Data cleaning tab is only shown to staff who can edit customers, and is hidden while a customer import is running.