Events

Payload format

Every webhook request body has the same envelope:

{
  "id": "evt_order_created_k57d9x2q8n3m4p5r6s7t8u9v0w1x2y3z_1794185870123",
  "type": "order.created",
  "created": "2026-11-13T10:15:02.123Z",
  "data": {
    "orderId": "k57d9x2q8n3m4p5r6s7t8u9v0w1x2y3z",
    "orderNumber": "ORD-3MZZPC",
    "status": "pending",
    "paymentStatus": "unpaid",
    "total": 45,
    "currency": "GBP",
    "customerId": "jd7a1b2c3d4e5f6g7h8j9k0m1n2p3q4r",
    "itemTypes": ["booking"],
    "updatedAt": "2026-11-13T10:15:02.120Z"
  }
}

Field	Description
`id`	The event's unique ID. Every retry and replay of the event keeps this ID, and it matches the `tiquo-event-id` header.
`type`	The event type. It matches the `tiquo-event` header.
`created`	When the event happened, in ISO 8601 UTC.
`data`	The event's fields, described below.

Payloads carry IDs and key fields, not full records. Use the IDs to fetch the full record from the Admin API. Fields without a value are left out of data, so treat every field except the IDs as optional. Tiquo may add new fields; ignore any you don't recognise.

Events can arrive out of order. Compare updatedAt with the version you already hold, or fetch the latest record from the Admin API, rather than relying on arrival order.

Event types

These are the events you can choose in Settings > Webhooks.

Event	When it is sent	Data
`customer.created`	A customer profile is created.	Customer
`customer.updated`	A customer profile changes.	Customer
`company.created`	A company is created.	Company
`company.updated`	A company changes.	Company
`order.created`	An order is created.	Order
`order.updated`	An order changes, for example its status or payment status.	Order
`order.completed`	An order is completed.	Order
`order.cancelled`	An order is cancelled.	Order
`order.refunded`	An order is refunded.	Order
`booking.created`	A booking is created that is not yet confirmed, for example while it waits for payment or approval. The dashboard calls this Tentative booking created.	Booking
`booking.confirmed`	A booking is confirmed.	Booking
`booking.updated`	A booking changes.	Booking
`booking.cancelled`	A booking is cancelled.	Booking
`booking.completed`	A booking is completed.	Booking
`enquiry.created`	An enquiry is created, including website form submissions.	Enquiry
`enquiry.updated`	An enquiry changes.	Enquiry
`membership.created`	A membership is created for a customer or company.	Membership
`membership.updated`	A membership changes.	Membership
`membership.paid`	A membership payment, renewal or joining fee is paid.	Membership paid
`payment.succeeded`	An order's payment succeeds.	Order
`payment.failed`	An order's payment fails.	Order
`payment.refunded`	An order's payment is refunded in full.	Order
`payment.partially_refunded`	Part of an order's payment is refunded.	Order

The Send test button sends a webhook.test event, which you can't subscribe to. See Add a webhook.

Customer events

customer.created and customer.updated.

Field	Type	Description
`customerId`	string	The customer's ID.
`customerNumber`	string	The customer number, for example `CUST-000001`.
`status`	string	The customer's status.
`source`	string	Where the customer came from, for example the dashboard, a website form or an import.
`updatedAt`	string	When the customer last changed, in ISO 8601 UTC.

Company events

company.created and company.updated.

Field	Type	Description
`companyId`	string	The company's ID.
`companyNumber`	string	The company number.
`name`	string	The company name.
`status`	string	The company's status.
`updatedAt`	string	When the company last changed, in ISO 8601 UTC.

Order and payment events

All order.* and payment.* events.

Field	Type	Description
`orderId`	string	The order's ID.
`orderNumber`	string	The order number, for example `ORD-3MZZPC`.
`status`	string	The order's status.
`paymentStatus`	string	The order's payment status.
`total`	number	The order total in the currency's major unit, for example `45.5` for £45.50.
`currency`	string	The ISO 4217 currency code, for example `GBP`.
`customerId`	string	The ID of the customer on the order.
`companyId`	string	The ID of the company on the order.
`itemTypes`	string[]	The kinds of item on the order: `product`, `booking`, `membership` or `custom`.
`updatedAt`	string	When the order last changed, in ISO 8601 UTC.

Refund events (order.refunded, payment.refunded and payment.partially_refunded) can also include:

Field	Type	Description
`refundAmount`	number	The total refunded so far, in the major unit.
`refundDeltaAmount`	number	The amount refunded by this refund, in the major unit.
`refundReason`	string	The reason entered for the refund.
`refundedItems`	string[]	The IDs of the order items refunded.
`refundedAt`	string	When the refund was made, in ISO 8601 UTC.
`stripeRefundId`	string	The Stripe refund ID, for card payments.

Booking events

All booking.* events.

Field	Type	Description
`bookingId`	string	The booking's ID.
`bookingNumber`	string	The booking number.
`status`	string	The booking's status.
`serviceId`	string	The ID of the booked service.
`sublocationId`	string	The ID of the sublocation the booking is at.
`customerId`	string	The ID of the customer who made the booking.
`orderId`	string	The ID of the order the booking belongs to.
`startsAt`	string	When the booking starts, in ISO 8601 UTC.
`updatedAt`	string	When the booking last changed, in ISO 8601 UTC.

Enquiry events

enquiry.created and enquiry.updated.

Field	Type	Description
`enquiryId`	string	The enquiry's ID.
`enquiryNumber`	string	The enquiry number.
`status`	string	The enquiry's status.
`priority`	string	The enquiry's priority.
`source`	string	Where the enquiry came from, for example a website form or the dashboard.
`customerId`	string	The ID of the customer linked to the enquiry.
`updatedAt`	string	When the enquiry last changed, in ISO 8601 UTC.

Membership events

membership.created and membership.updated.

Field	Type	Description
`membershipId`	string	The membership's ID.
`membershipPlanId`	string	The ID of the membership plan.
`subjectType`	string	`customer` or `company`: who holds the membership.
`customerId`	string	The customer's ID, when a customer holds the membership.
`companyId`	string	The company's ID, when a company holds the membership.
`status`	string	The membership's status.
`paymentStatus`	string	The membership's payment status.
`updatedAt`	string	When the membership last changed, in ISO 8601 UTC.

membership.paid

Includes every membership field above, with paymentStatus set to paid, plus:

Field	Type	Description
`orderId`	string	The ID of the order that paid for the membership.
`orderNumber`	string	That order's number.
`sublocationId`	string	The ID of the sublocation the order was placed at.
`amount`	number	The amount paid, in the currency's major unit.
`currency`	string	The ISO 4217 currency code.
`paymentKind`	string	`membership` for a membership payment, or `joining_fee` for an order that only contains a joining fee.
`isRenewal`	boolean	`true` when the payment renews an existing membership.
`renewalDate`	string	The membership's next renewal date, in ISO 8601 UTC.
`paidAt`	string	When the payment was made, in ISO 8601 UTC.

Events

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